Guest Service Officer

About the Company
Hello Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGCommunity, together we are building a legacy. You don't need to be from this industry; you do need to be passionate.
Our promise to you:
We will respect and value your background and perspectives
We will work together with integrity
We will share our incredible pride for job, company and industry
What we ask of you:
Bring passion to all that you do
Listen, move fast and think innovatively
Speak up, have ideas and share them
Believe in customer service, and treating every person with kindness
As industry leaders in innovating global airport hospitality you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 250 locations in more than 80 international airports across the world.
Who we are
We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travellers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Over 26 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet & greet services, and a range of airport dining concepts.
In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc.
With the future of travel always in sight, we created Smart Traveller, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
Together, we'll make travel better.
What you'll be doing
Perform all front desk/reception duties including check in procedures, carry out admission instructions, and ensure all data are entered into the systems accurately.
Greet, receive and bid farewell to guests at Entrance and Reception
Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking
Carry out regular checks of all areas and maintain overall upkeep of lounge.
Assist to promote various services and facilities of our PPG airport lounges to customers, ensure able to deals with guest requests and complaints promptly and effectively.
Must have a good knowledge on general information of the airport, i.e. facilities available, direction to the boarding gates.
Take care of lost and found items and the related documentation.
Handle confidential information, including guest records, with a high degree of integrity.
Responsible for answering the telephone line and taking appropriate immediate action.
Maintain accurate records including cash flows and receipts.
To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
Ensure guest entry and queues are managed in the most efficient manner by identifying the nature of admission (Corporate / Airline / Walk-in)
Introduce Smart Traveller program and check the acceptance of member registration.
To be a representative of the PPG brand and provide a positive service experience to our guests
Ensure uniform and personal appearance are clean and professional,
To undertake other jobs assigned by supervisor from time to time.
About You
· At least 1 year of experience in hospitality industry, airport/airline lounge with front desk operations experience is preferred.
Fresh graduates with minimum High School diploma may also apply.
Pleasant personality, customer-oriented with good communication and interpersonal skills.
Cheerful with positive attitude and willing to learn.
Proficient in English and local language both in written and spoken.
Willing to work on shifts hours.
Work location: Adelaide International Airport.