Dynamic Leadership Opportunity

5 days ago

Sydney, New South Wales, Australia Bebeeleadership Full time

Job Overview
We are seeking a highly motivated and experienced leader to spearhead our Client Services team in Sydney. As a leader, you will be responsible for guiding and developing a team of Client Services professionals to deliver exceptional service via phone, email, live chat, and messaging.
Key Responsibilities
Drive the team to meet and exceed key performance indicators (KPIs), including sales targets and client satisfaction scores.
Lead, coach, and develop a team of Client Services professionals to deliver exceptional service.
Foster a culture that emphasizes understanding client preferences, anticipating needs, and offering tailored recommendations.
Collaborate with the Clienteling Manager to drive clienteling activities and sales in strategic categories.
Stay up-to-date on product, company, and department initiatives.
Empower the team to take ownership of client concerns and challenging situations.
Represent the organization professionally, embodying values in all interactions.
Qualifications
Proven leadership abilities with a passion for developing talent.
Excellent communication skills (verbal and written) in English.
A client-first mindset and strong interpersonal skills.
Highly motivated, energetic, and a collaborative team player.
Detail-oriented with a commitment to delivering exceptional service.
Ability to manage multiple priorities and deliver results to agreed schedules.
Digital proficiency with the ability to navigate multiple client service platforms and CRM systems.
Benefits:
A dynamic and supportive work environment, opportunities for growth and development, and a chance to make a real impact.
About Us:
We are a forward-thinking organization dedicated to delivering exceptional service and building lasting relationships with our clients.

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