Intake Officer

1 day ago

Perth, Western Australia Therapy Focus Full time

Location:

- Bentley
- Employment Type:

- FT - Full-Time Temporary
- Closing Date:

- 06 Jan 2025

Join us at Therapy Focus, where every day counts, impact lasts, and your unique contributions are celebrated. We're seeking an experienced **Intake Officer** to join our team of courageous multi-disciplinary Customer Liaison team of professionals, dedicated to extraordinary care for people with a disability at every stage of life.

**Your role**
- Grow with us Work alongside skilled people leaders and embrace learning through mentorship, development days, research, conferences, and reflection.
- This is a **full time, 12-month maternity leave cover** position located at our Bentley office. Reporting to the Customer Experience Team Leader, your key responsibilities will include:

- Responsibility for the implementation of a coordinated intake process that identifies customer support needs including co-designing supports, development of service quotes, customer service agreements and the collation and management of accurate customer specific records in the Customer Relationship Management (CRM) system.
- Instill confidence in potential customers and stakeholders to choose Therapy Focus as their provider of choice.
- Exceptional customer service skills and well-developed written and verbal communication skills.
- Ability to communicate with people of different backgrounds and abilities in order to support customers to access Therapy Focus services.
- Ideally have previous experience in the not-for-profit and/or disability support sector.
- Data analysis skills with the ability to find solutions to problems and work with people to resolve.
- Ability to work autonomously and collaboratively as part of a team.
- Ability to actively listen to and respond appropriately to customer feedback.
- Experience with records management systems and data accuracy.
- Time management capability with the ability to multi-task in a constantly changing environment.
- Ability to problem solve and work in a solution focused way.
- High attention to detail.
- Strong technical skills and proficiency with Microsoft Office products and data management.

**What's in it for you?**
- Maximise your earnings with salary packaging up to $15,900 for living expenses and $2,650 for meals and entertainment - boosting your take-home pay
- 5 weeks of annual leave, 2 wellness days, plus an additional cultural leave day
- Access to discounted gym and pool facilities across WA for you and your family
- Unlock an extra 3.5 days each year with our competitive 37.5 hour work week
- Long service leave after 7 years of tenure
- Stay covered for less with discounted health insurance
- Flexible work arrangements
- Work essentials provided, from tech to uniform, plus fully compensated travel and free parking at all Therapy Focus sites
- Comprehensive care; supporting your medical, safety, and mental health needs through life's ups and downs
- Celebrate excellence with our annual peer-nominated awards
- Discover job satisfaction while making a meaningful impact
- Be part of values-driven team with career progression opportunities
- If it sounds like we're the right fit for you and you're ready to take the next step in your career.

  • Intake Officer Wa

    1 day ago

    Perth, Western Australia Value Care Limited Full time

    **Introduction**:Value Care Limited is a leading NDIS provider of high-quality healthcare services, dedicated to delivering exceptional care and support to our clients. Our mission is to enhance the well-being and quality of life for individuals through compassionate, personalised care. With a commitment to excellence, we strive to create a supportive and...

  • Intake Officer

    6 days ago

    Perth, Western Australia Therapy Focus Full time

    Location:- Midland- Employment Type:- FT - Full-Time Temporary- Closing Date:- 30 Sep 2025**About us**- Join us at Therapy Focus, where everyday counts, impact lasts, and your unique contributions are celebrated. Therapy Focus is an established not-for-profit community service provider and a respected leader in the disability support sector. We are a values...

  • Engineering Graduate Program

    2 weeks ago

    Perth, Western Australia QTAC Guidance Officer Advisory Group Full time

    Why choose Engineering as a grad?Smooth-running infrastructure projects benefit both business and communities. As an engineering graduate, you will help clients plan, deliver, track, and maintain large-scale infrastructure projects, from sports stadiums to railways, often working in cross-functional teams. If you can see both the big picture and the smaller...

  • Foster Care Intake And Assessment Officer Perth

    1 day ago

    Perth, Western Australia Lifestyle Solutions Full time

    Full -time 38 hours per week, Monday - Friday- Job location Perth, WA - Ascot based Support CentreAt Lifestyle Solutions, we believe our people are our best assets. We believe in ensuring equal recognition, equal treatment, and equal opportunity to all of the people we support, We know this is only possible if we have great teams.At Lifestyle Solutions, we...

  • Intake Coordinator

    2 days ago

    Perth, Western Australia District 360 Supports Full time

    District 360 is dedicated to empowering individuals with disabilities, striving to enrich their lives. We are actively seeking a compassionate and devoted Intake Coordinator to join our vibrant team. This pivotal role entails being the initial point of contact for our clients, playing a crucial part in guiding them through the service intake process and...

  • Client Intake Officer

    5 days ago

    Perth, Western Australia St Jude'S Disability Services Full time

    Join a leading organisation within the strong Disability sector- Excellent career progression opportunities are attached to this role- St Jude's are one of Australia's fastest growing health care providers**About Us**St Jude's has been one of the more innovative and leading service providers for people with disability and psychosocial needs in Western...

  • Client Intake Officer

    2 days ago

    Perth, Western Australia St Jude'S Disability Services Full time

    St Jude's are always growing, and this is a newly created role- Join a leading, successful provider of NDIS services in Australia- Signficant career progression opportunities are attached to this role**About Us**St Jude's has been one of the more innovative and leading service providers for people with disability and psychosocial needs in Western Australia...

  • Client Intake Coordinator

    1 week ago

    Perth, Western Australia Clear Health Psychology Full time

    Client Intake Coordinator - Psychology PracticeAre you an empathetic person who is passionate about mental health?Are you looking for a rewarding client services position where you can help and beof service to people?Do you enjoy working in a supportive team?If you answered 'YES'…Join Our Growing TeamThe Role:Full –time 38 hours per week, Monday –...

  • Intake/Engagement Coordinator

    4 days ago

    Perth, Western Australia Flexihome Care Full time

    We are excited to expand our team and are looking for a **Intake/Engagement Coordinator **to join us This is an incredible opportunity to join an amazing organisation that promotes authenticity, purposefulness, responsibility, and understanding, with a mission to empower the vulnerable and people living with a disability.**FlexiHome Care** provides a wide...

  • Intake Officer

    1 week ago

    Perth, Western Australia Patricia Giles Centre Full time $60,000 - $80,000 per year

    About PGCNVThe Patricia Giles Centre for Non-Violence (PGCNV) is one of the leading providers of family and domestic violence services in the Perth metropolitan area. Supporting more than 5,000 Western Australian women and children last year, we provide crisis accommodation facilities and support, women's and children's counselling services and outreach...