Customer Experience Partner

2 weeks ago

Melbourne, Victoria, Australia Domain Group Full time

A great opportunity for a Customer Experience Partner to work under our Real Time Agent Support Team. Real Time Agent is a point of sale platform that digitises and streamlines key steps in the property journey, including agency agreements, auction registration and bids, as well as contracts of sale.

As a Customer Experience Partner, you bridge the gap between the customer and the developers, ensuring our product is meeting customer needs. This role is essential to guarantee that our customers are having a seamless experience not only with the platform but also with the people that support it. You are someone who has a passion for technology and delivering exceptional user experience. You see the potential to solve real-world problems through technology but understand the importance of the human side of customer service. You should have an interest in solving difficult problems but also understand that no task is too small towards a business's success.

**Who are you?**
- Proven experience working in a customer success focused role
- Exposure to working with technology and SaaS platforms and an interest in learning more
- A passion for delivering a great customer experience
- Analytical and problem-solving skills
- A collaborative team spirit

In a typical day you should expect to:

- Support users and internal team members by responding to a wide range of complex inquiries.
- Find immediate solutions to imminent issues with existing features and identify potential product changes to improve future user experience.
- Problem-solve or assess a variety of challenges that arise day-to-day to achieve an outcome for customers.
- Document potential bug fixes/features.
- Process client onboarding.
- Process time-critical data entry tasks.
- Communicate issues to development and sales teams.

**Why join us?**

We're the right size business for you to make a real impact, with a workplace culture where you can be you. Perks of the role include:

- Discover your ideal work-life balance with our approach to flexibility, let's chat about what works best for you
- First-rate parental leave and wellbeing policies;
- Access to _Perkbox_, giving you discounts across healthcare, entertainment, food, utilities and more
- Continuous opportunities to leap, learn and grow.

We don't just talk, we do. Every day we solve property problems for Australians and beyond. We encourage our people to see the possibilities, and turn them into realities. That's why we want you.

**Who are we?**

We shine a light on all things property. Our business aims to simplify the property journey for all involved; motivated by expertise and our exclusive data.

Changing the way people engage with property requires a team of diverse thinkers.

**What's next?

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