Service Technician

2 weeks ago

Perth, Western Australia Miele Anz Full time

Want to connect with customers to provide exceptional customer service?
- Want to be part of a fantastic team culture working with premium appliances?

Miele's international reputation for the quality of its domestic and commercial appliances, together with its unrivalled level of service and an innovative sales strategy have placed it at the forefront of the Australian and New Zealand market. Miele's culture, entrenched in the ideology of "Immer Besser" (Forever Better), is one of growth and commitment to continuous improvement.

An exciting and rare opportunity exists for a passionate, motivated and enthusiastic **Service Technician** to join our Miele Professional team in WA. Reporting into our Senior Service Technician - WA, no two days are the same

Equipped with tools of trade provided by us, this crucial role involves getting out on the road in the red Miele van to visit our Professional sites and customers for service calls. As a Service Technician, you will be the face of the brand for many of our loyal customers - and you'll be ready to work on a range of quality Miele Professional appliances from new through to 10, 20, 30+ years old

**We're looking for someone who**:

- Prides themselves on providing the highest level of customer service, creating and maintain customer relationships;
- Seeks employment in a premium brand with an emphasis on product quality, longevity and sustainability;
- Demonstrated ability to work autonomously with regard to time management and use of resources;
- Has an enthusiastic and positive demeanour, thrives on meeting and exceeding targets, and is passionate about product service

**Job responsibilities will include**:

- Carrying out quality field service repairs at the customer's premises or in the workshop
- Accurate and timely completion of necessary paperwork and service invoices
- Management of van stock
- Handling and resolving customer complaints in the field within company guidelines
- Have an 'A' Grade Electrical License or equivalent or, Restricted Electrical License or equivalent
- Current and valid full WA driver's license
- Yearly influenza vaccination
- Sound technical knowledge of electrical and mechanical fault finding through effective problem-solving skills
- Have a gas, refrigeration, household appliance or white goods background (advantageous but not required as we provide extensive product training)
- Embrace changing technology and work efficiencies
- Experience in commercial laundry, dishwashing and/or laboratory fields highly regarded however not essential

At Miele we take pride in offering our staff a professional and friendly work environment driven by our clear values and behaviours.

We offer all staff access to initiatives including a yearly health check and other health activities such as our Employee Assistance Program. In addition, we offer generous staff discounts on our product
- Our people are the heartbeats of our organisation and are empowered to bring their authentic self to work, united by a mutual respect for one another in a safe and inclusive workplace._
- _
- Our culture of collaboration drives our diverse way of thinking and passion for continual learning and evolution._
- We are Immer Besser._

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