Inside Sales Consultant

2 weeks ago

Melbourne, Victoria, Australia Wex Inc. Full time

WEX is a global commerce platform that helps businesses solve their operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments.

While these complexities may keep our customers up at night, they are why we get out of bed in the morning. We work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses.

WEX employs more than 5,700 associates in 16 countries. Our global team of "WEXers" helps customers tackle ambitious and complex goals with innovative solutions.

Our Focus

We are on a mission to build the best in class inside sales function to re-ignite growth aspirations, maximise the benefit of marketing campaigns and to build relationships with high value SME clients, providing important intelligence and support to the various online and call centre teams within WEX that provide services to this segment.

The Opportunity

The Inside Sales Consultant's key focus is to contribute to the growth of WEX Fleet APAC by acquiring new customers by closing new sales deals whilst providing a high level of sales support by ensuring internal and external queries are responded to in an efficient, professional and timely manner.

The Person
- Works as part of a team to acquire new business
- Handling incoming/outgoing customer calls and processing new sales
- Following up appropriate business leads and actively selling our products
- Answering questions about product specifications and pricing
- Delivering a consultative sales approach
- Maintaining sales pipelines and maximising conversion rates
- Consistently achieving sales targets and aspiring to exceed them
- Upselling value add products & services
- Accurately and efficiently enters customer information into company systems and databases
- Maintains a working knowledge of products and services sold and keeping current on industry developments by reading current news or attending workshops
- Liaises effectively with other teams in WEX to ensure customer requirements are met
- Contributes to the team performance by sharing and implementing best practice ideas.

The Job
- Possessing a minimum of 3 years' Tele sales experience in a proactive selling environment is preferred but not essential.
- Target driven - takes accountability for reviews of own performance and their contribution against function/company KPIs
- Consults with customers to offer the best solution for their needs, influencing appropriately
- Articulates information to customers and stakeholders clearly and accurately
- Builds good working relations with other team members and cross-functional teams
- Collaborates with others when the opportunity allows
- Acts as a great team member and sets a positive example to others
- Fully understands WEX products, systems and processes relating to own job
- Computer literate including Microsoft Office packages
- Experience with using CRM systems as part of core sales function
- Ability to understand the basics of the market in which WEX competes

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