Information Systems Support Professional

Seeing Machines is an Australian success story and a world leader in human-machine interaction and an industry leader in the artificial intelligence (AI) technologies which enable machines to see, understand and assist the people who are using them. Our technology drives a safer world.
About the opportunity
The Information Systems (IS) Support incumbent plays a critical role in ensuring that the IS capabilities are supported to the highest level providing professional technical support and advice to users across multiple locations, platforms, and technologies.

**You will**:

- Manage new and existing IS support requests, ensuring that all requests are logged and updated in the IS Helpdesk system
- Installing and configuring computer hardware, software as required
- Escalate performance issues with internal and/or external providers to minimise adverse impact of system availability
- Work closely with the support team to see IS issues through to completion
- Develop documentation and manuals in line with the current IS strategy, maintain IS procedures as required
- Identify and troubleshoot system problems from 1st through to 2nd line

About you
You will have demonstrated experience in a similar role with a;
- Certificate IV in Information Technology (or higher) or at least 5 years of related industry experience (preferred)
- Effective problem-solving skills in the analysis of issues relating to support and maintenance
- Effective verbal communication and interpersonal skills
- CompTIA A+ Certification (preferred)
- Microsoft certifications (or equivalent past certifications): (preferred)
- Modern Desktop Administrator Associate MD-100 & MD101(M)
- Teams Administrator Associate MS-700 (M)
- Identity and Access Administrator Associate SC-300 (M)
- Azure Administrator Associate AZ-104
- Security Administrator Associate MS-500
- Knowledge of Virtualised environments (D)
- Knowledge of IS Networks, Firewalls and Virtual Private Networks (D)
- Experience with the management of AWS / Azure services (D)
- Experience in Linux (Ubuntu) (D)
- Experience with PowerShell scripting (D)
- Understanding of the Information Technology Infrastructure Library (ITIL) (D)
- Familiarity with MS Windows Subsystem for Linux (WSL) environment
- Familiarity with DevOps environments source control software (Perforce / GitHub Enterprise, Continuous Integration (CI) / Continuous Deployment (CD) technologies).

Why Seeing Machines
- Work with inspiring people - we are proud to have a team of experts in their field, we invent, innovate, and collaborate
- Work flexibly - we encourage our people to managetheir work and personal lives to achieve a balanced outcome
- With offices spanning the world, Seeing Machines serves a growing market in the UK, Europe, Africa, North America, Latin America, and Asia Pacific
- We are social with staff events held throughout the year, from BBQs, morning teas, to special events and other celebrations
- We are focused on employee support
- we understand the importance of our collective wellbeing You will have access to our Employee Assistance Program any time you require it
- Access to global benefits and reward platform - offering discounts across large range of retailers
- We are lucky enough to have fresh fruit supplied daily
- If you work in Canberra, you'll have access to free parking.

About Seeing Machines

We are a global company founded in 2000 and headquartered in Australia, and an industry leader in vision-based monitoring technology that enable machines to see, understand and assist people. Seeing Machines developsDriver and Operator Monitoring System (DMS) technology to enhance safety for Automotive, Commercial Fleet, Off-road and Aviation. Seeing Machines' technology portfolio of AI algorithms, embedded processing and optics, power products that need to deliver reliable understanding of vehicle operators, in real-time. The technology spans the critical measurement of where a driver or operator is looking, through to the classification of their cognitive state as it applies to accident risk. Reliable "driver state" measurement is the end-goal of DMS technology. Seeing Machines has offices in Australia, USA, Europe and Asia, and supplies technology solutions and services to world-leading brands in each market vertical.

Seeing Machines acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.