It Solution Delivery Manager

We have an exciting opportunity at Downer Group for an IT Solution Delivery Manager, a role that blends technical expertise, operations, and leadership. If you are tech-savvy, love challenges and enjoy working in a large-scale, fast-paced environment, then we would love to hear from you

This is a permanent role with a Hybrid work arrangement. You will be part of collaborative, close-knit team.

Reporting to the IT Platform Manager, you will be responsible for overseeing the business-as-usual (BAU) support and operations of bespoke automation platforms, primarily built on Microsoft Power Platform, SQL Server, and SharePoint, while also playing a vital role in delivering enhancements and supporting technology-driven projects.

You'll ensure platform stability, security, and scalability; collaborate with technical and business stakeholders; and lead a small team to deliver timely, high-quality service. This role is critical in governing platform usage, ensuring all solutions are secure, compliant, and scalable while enabling business agility.

**Key Responsibilities**:

- Lead and manage the daily BAU operations of key platforms, including Power Platform (Power Apps, Power Automate), SharePoint, and SQL-based solutions.
- Collaborate with business users, IT teams, and vendors to support platform usage, resolve incidents, and respond to service requests.
- Coordinate the delivery of minor enhancements and updates, ensuring resource utilisation is tracked and deadlines are met.
- Support project delivery by overseeing solution design, integration, testing, and deployment activities.
- Conduct platform risk assessments and implement remediation strategies to ensure reliability and compliance.
- Drive continuous improvement initiatives to increase automation, reduce manual processes, and enhance system performance.
- Perform capacity planning, license forecasting, and health monitoring across platforms.
- Provide mentoring and technical leadership to junior team members and offshore teams.
- Maintain clear and up-to-date documentation on solution design, operations, and lessons learned.

**What You Bring**
- Strong hands-on experience with Microsoft Power Platform (Power Apps, Power Automate), SQL Server, and SharePoint administration and development.
- Proven experience in managing IT platforms and services in an enterprise environment.
- Demonstrated ability to support both BAU operations and project-based work simultaneously.
- Strong understanding of IT service management (ITSM), compliance, and governance frameworks.
- Excellent problem-solving, stakeholder engagement, and communication skills.
- Experience in establishing or contributing to governance frameworks for the Power Platform.
- Solid understanding of compliance, data governance, and auditability in enterprise platforms.
- Ability to balance governance with agility, enabling innovation while maintaining control.

**Benefits of Working with Downer**:

- Work with an ASX listed company; working with market leaders.
- Grow your career with us, we are passionate about giving our people opportunities to grow through personal and professional development and continuous learning:

- Professional development programs
- Access to professional memberships and industry networks
- Be part of a team that cares, we foster a work environment built on support that is flexible around our employee's wellbeing needs:

- Parental leave
- Employee Assistance Program
- Programs promoting diversity and inclusion
- A range of Corporate Benefits, including:

- Discounted services (car hires, hotels, insurance, retail stores, gyms)
- Salary sacrifice superannuation