Systems Administrator

Sydney LocationFederal GovernmentAustralian CitizenJob DetailsThe federalgovernment is looking for a dynamic Systems Administrator with experience incomplex and fragmented windows operating environments, excellent communication skills, be customer-focused and have a problem-solving mindset.ResponsibilitiesProvide frontline support to NMI staff for desktop hardware, software and peripheral devices.Install, configure and maintain desktop software applications used within the NMI and collaborate with business area to ensure compatibility and compliance with relevant accreditation.Undertake queue management through the department's service management tool, raising and resolving incidents and service requests.Create and maintain Standard Operating Procedures for common desktop practices and solutions.Perform routine maintenance on desktop hardware, including upgrades and replacements.Maintain an asset register and perform regular audits.Work in close communication with other CIO Division teams.Managing complaints and urgent escalations for ICT issues.Planning, scheduling and coordination of Desktop/ICT Project Operations and Service Delivery activities.Identify opportunities for process improvement, automation, and efficiency gains within the desktop support function.Coordinate hardware repairs and warranty services with vendors and service providers.Collaborate with IT teams and stakeholders to resolve complex technical issues, implement IT projects.Sydney LocationFederal GovernmentAustralian CitizenJob DetailsThe federalgovernment is looking for a dynamic Systems Administrator with experience incomplex and fragmented windows operating environments, excellent communication skills, be customer-focused and have a problem-solving mindset.ResponsibilitiesProvide frontline support to NMI staff for desktop hardware, software and peripheral devices.Install, configure and maintain desktop software applications used within the NMI and collaborate with business area to ensure compatibility and compliance with relevant accreditation.Undertake queue management through the department's service management tool, raising and resolving incidents and service requests.Create and maintain Standard Operating Procedures for common desktop practices and solutions.Perform routine maintenance on desktop hardware, including upgrades and replacements.Maintain an asset register and perform regular audits.Work in close communication with other CIO Division teams.Managing complaints and urgent escalations for ICT issues.Planning, scheduling and coordination of Desktop/ICT Project Operations and Service Delivery activities.Identify opportunities for process improvement, automation, and efficiency gains within the desktop support function.Coordinate hardware repairs and warranty services with vendors and service providers.Collaborate with IT teams and stakeholders to resolve complex technical issues, implement IT projects.RequirementsA demonstrated understanding of various legacy windows operating systems (Win7, XP)A demonstrated understanding of Active Directory, SCCM, Desktop PC configuration and IP configuration.Proficiency in troubleshooting legacy hardware and software issues.Excellent interpersonal and customer service skillsDemonstrated problem solving skills with the ability to analyse and resolve complex issuesGood documentation practices to record and track support issues and solutionsExcellent communication skillsThe ability to work well in a team environmentThe ability to travel interstateDue to the nature of the role, the candidate must be Australian Citizen with Baseline clearance or have the ability to obtain it.
The candidates with security clearance are encouraged to apply.How to applyApply directly or for more information on this role, please email Zainab at And to stay up to date on other opportunities, visit our website or follow us on LinkedIn.Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.