Quality & Compliance Manager I

We have a permanent full-time opportunity for a Quality & Compliance Manager to join our Product Quality & Compliance team. The Product Quality and Compliance Manager is accountable to ensure that across the BIG W business product safety, quality and compliance is embedded within the day to day operations to deliver our BIG W purpose " Making a real difference for families ". This role will lead the team of quality partners, standards and compliance specialists to partner across the BIG W business.

**About BIG W**

BIG W is one of Australia's most loved brands and has been part of our families for over 40 years. At BIG W, we put our customer at the heart of everything we do across our network of 183 stores nationally. We sell exclusive BIG W brands that are simply great quality at low prices as well as feature leading international brands. Our customers can choose everything for their kids, home, themselves, for leisure and for their everyday life. Our team of over 16,000 members is located in Australia, Hong Kong and Bangladesh.

**About the Opportunity
As a Quality and Compliance Manager, you will be leading the Quality & Compliance team to ensure successful partnership across the commercial team to deliver great quality, safe products for all BIG W customer's.

The role of Quality and Compliance Manager include the following responsibilities:

- Leading the Hardgoods Standards Specialist to develop and embed product standards and protocols across all hardlines to deliver product safety, regulatory and compliance requirements for all products sold in the Big W
- Ensuring the compliance framework for product safety is developed and embedded within the BIG W operation end to end.
- Leading the delivery of product safety and compliance reporting across BIGW to identify any potential risks or failure in controls and ensure these are shared through Exco reporting.
- Building partnerships with heads of commercial and category managers to embed product safety mindset into the day to day operations
- Partnering with legal, group compliance and group risk on key regulatory issues or compliance changes which may impact the BIG W business.
- Partnering with BrandCo to deliver key frameworks which support delivery of great quality and value own brand products aligned to the strategic ambition for our own brands
- Leading & coaching the QA ,compliance and standards teams to build strong partnerships with key internal and external stakeholders
- Leading the management of product recalls, withdrawals and severity 1 product complaints to ensure risks are well managed across BIG W

**About you
Keen on the opportunity? Let's talk about your skills now

You are a self-driven leader with a strong background in product safety and compliance as well as previous experience in people management, ideally leading a team of Quality Assurance specialists. You will be recognised for your strategic mindset, people management skills and your ability to manage crisis and regulatory incidents.

You are proactive and able to identify gaps and convert these into opportunities and use commercial acumen to drive smart growth decisions. You maintain calm under pressure and have the ability to challenge the status quo and existing assumptions in order to promote innovative thinking and new solutions. Most importantly, engaging with stakeholders has no secret for you You work in a collaborative way with stakeholders at all levels, always with end to end thinking. You are a strong people leader and focus on continual development and coaching of your team.

Embracing agile practices, adapting to changes and new ways of working is something you are excited about You are able to balance your energy for the future with the everyday, remaining attuned to the work and showing deep care for the squad.

As an inclusive, team-first company, our people are at the core of everything we do. As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference. We value diversity and aim to create a vibrant and inclusive workforce which reflects the communities we serve.

**Joining the Group
As part of the wider Woolworths Group, we care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage. We are proud to be recognised as a Gold Tier Employer in the Australian Workplace Equality Index for LGBTQ+ inclusion and as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency.

As our Group continues to evolve, innovate and support our communities, we encourage our team members to do the same with their own careers, by providing ongoing opportunities to grow and make a real difference.

Our Talent Acquisition Team