Director, Process Redesign

OverviewReporting to: Senior Director, Process Excellence EnablementLocation: OCSApplication Closing Date: Sunday 14th SeptemberAt Optus, we don't sit back and let the future happen to us - we're out there making it.
By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
This role will be focused on Enterprise Business.This is a two year fixed term role.
Closing date Sunday the 14th of September, or earlier.At Optus, we're transforming the way we work so we can deliver on our purpose – to provide real choice by championing the customer.
Our Process Centre of Excellence (PCoE) is at the heart of this transformation.
We redesign, simplify, and standardise critical processes to improve both customer and employee experience, ensuring that our brand and culture consistently put people first.
Acting as a key interface across frontline and business functions, the PCoE plays a pivotal role in delivering Optus' strategic priorities.The day to dayShape and lead a process transformation strategy for our Enterprise and Business customers that simplifies processes and puts customers at the centre.Deliver large-scale process improvements focused on the Enterprise / Business portfolio using Lean Six Sigma and automation to boost efficiency and impact.Partner with senior leaders to remove friction and ensure new products and solutions launch with seamless experiences, and that it's easy for our customers to get the most out of their existing relationships with Optus.Drive a portfolio of high-value initiatives, tracking success through explicit measures such as NPS and customer-focused outcomes, efficiency gains, and cost savings.Build trusted relationships across the business and industry to influence outcomes and share best practice.Lead, coach, and inspire a high-performing team of process excellence professionals.Why you are our next Director, Process RedesignExtensive experience in transformation, process design, and customer experience leadership — with proven impact across both Business and Consumer and Enterprise business environments with an ICT focus.Certified Lean Six Sigma Black Belt (or Master Black Belt), with a track record in automation (RPA).
The work may involve high-impact, nation-critical projects in a trusted, clearance-only environment, so you must have Australian Citizenship and the ability to attain AGSVA baseline clearance, NV1.
Previous baseline clearance advantageous.A proven leader who influences at the highest levels and thrives in complex, matrix environments.Knowledge of ISO 27001 and ISO 9001 is desirableStrong commercial acumen, balancing business performance with customer-first outcomes.Skilled in leading people through developing talent, building capability, and championing continuous improvement.What's in it for you?
3 days in the office, 2 days remote – with flexible hours to suit
Competitive leave including 2 'Connected Leave' daysAll Optus employees have access to resources, webinars and support via the 'Parents at Work portal'Own your own growth by accessing an extensive online and facilitator led learning catalogue.Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post officeFree Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoonKeen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenesAt Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences.
We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander.
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