Blue Care Liaison

BlueCare Liaison | BlueCare | Community Care
- Employment Status: Permanent Full Time
- Location: Toowoomba & Surrounding Areas (remote support to South West

QLD area)
- Remuneration: $51.74 p/hr + 11.5 % Super + Not for Profit Salary Packaging

(Increases your take home pay) + Allowances & Travel Reimbursement (KM's)
+ Employee discounts

Make a meaningful difference with BlueCare

We're looking for someone who wants to make the world a little better through small moments that leave big impacts. To build meaningful relationships and make a difference in the lives of others.

An integral part of our big-hearted BlueCare team, as a Blue Care Liaison you'll be encouraged to grow, develop and feel empowered to make the everyday easier for the people we care so passionately about.

Let's make a meaningful difference, together.

What makes a difference for you?

With a Blue Nurses legacy dating back to 1953, BlueCare is one of Queensland's largest and most trusted not-for-profit providers of community and in-home care, residential aged care, disability services and retirement living.
- Flexible work arrangements to support work-life balance
- 12 weeks paid parental leave in addition to the government scheme
- Access to salary packaging, meal and entertainment benefits - up to $15,900 per year tax free as well as up to $2,650 of your pre-tax income to pay for meal and entertainment benefits
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, a wellbeing program and employee assistance program
- A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
- Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

Your part in our Blue Care team

The BlueCare Liaison provides leadership, support and guidance onsite and virtually across a Network of local Neighbourhood teams and is responsible for ensuring delivery of quality care, based on assessed clients' needs that enhances and promotes quality of life.

Key responsibilities include but are limited to:

- Ensuring client care is assessed, planned, implemented, and evaluated in accordance with BlueCare's Tailor-Made Service Model, as well as funding models, taking into consideration each client's physical, social, emotional, spiritual, and clinical needs and encouraging client/ client representative participation.
- Complete regular reviews of clinical care/social and wellbeing services ensuring effective scheduling of client services and maximising package spends
- Drive customer experience and customer satisfaction outcomes by acting as the key contact for clients through their BlueCare journey - day to day entry point for service and general and billing enquiries, plan enhancements and changes to funding
- Onboarding and offboarding clients, and management of client information in CRM, ensuring up to date details and case notes.
- Assist with orientation of new staff and ongoing professional development and fostering and driving a high-performance culture and providing great quality of life aligned to the BlueCare values and mission.

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.

What makes a difference for us?

You'll have demonstrated understanding and sound knowledge of client centred, community-based care service, as well as extensive stakeholder management capabilities and be able to deliver consistently professional and innovative person-centred care.
- Certificate IV in a Health, Community Service or other relevant discipline or equivalent community sector experience.
- Able to satisfy the required probity checks by legislation or Blue Care policies
- Ability to liaise with clinical and care team to provide coordinated care as per the package
- Excellent written and verbal communication skills
- Flexibility to respond to business needs and provide virtual support to leaders and clients across varying locations.
- Demonstrated high-level interpersonal and written communication skills, including intermediate computer skills (e.g. Microsoft Office Suite).

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in