Customer Co-Worker

1 week ago

Melbourne, Victoria, Australia Ikea Full time

Who you are

Do you enjoy working in a hands-on environment? To be successful as our next Customer Co-worker, we need you to have a passion for securing the best customer experience possible. You will have excellent communication skills, a polite and friendly manner and a 'Togetherness' mindset. You will work closely with your team and other departments yet also be able to work independently. You can remain calm when faced with stressful situations and you can prioritise tasks in a fast-paced environment. Strong customer service skills are essential, alongside being able to interact with many customers consistently. You must have basic computer and systems literacy. You must be able to work Thursday and Friday late nights alongside the availability to work 3 out of 4 weekends (Saturday & Sunday) in a month on a rotating roster.

**Your responsibilities**

As a Customer Relations Co-worker your responsibilities will include, but are not limited to:

- Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.
- Securing that all products passing through the entrance are paid for.
- Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.
- Supporting customers booking their home delivery and collecting their click and collect.
- Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.
- Handling cash and card payments in a reliable, efficient, accurate and friendly way.
- Recording information accurately in the system so we can continually make improvements to the customer shopping experience.
- Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

**Together as a team**

This opportunity is permanent, part-time, 30-40hrs/fortnight located at the Springvale store. The base hourly rate is $24.93 plus penalties.

We need people like you

At IKEA, work is so much more than a job. Come join us

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