Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia Csr Full time

Join a collaborative, close-knit team where accuracy meets creativity

Work with a unique, design-focused product range in a dynamic, customer-facing role.

Enjoy a flexible hybrid environment with purpose and personality.

**About the Role**

Woven Image is seeking a proactive and personable Customer Service Representative to join our friendly customer service and samples team. You'll be the first point of contact for our clients, supporting bespoke, made-to-order products that make a real impact in the design and built environment. This is a full-time position based in Sydney, with flexible work arrangements and a supportive team culture.

**In this role, you will**:

- Accurately process and manage complex sales orders, pricing, and delivery coordination
- Track and follow up on deliveries and liaise with internal teams to ensure customer satisfaction
- Support the Credit Controller with payments, pro-forma invoicing, and account management
- Build strong relationships with key internal stakeholders, including the Sales and Warehouse teams
- Assist with periodic stocktaking and participate in continuous improvement initiatives

**What you bring to the role**:

- At least 2 years of experience in a customer service or order-processing environment
- A confident communicator with a naturally helpful, solutions-focused mindset
- Strong working knowledge of Microsoft Office (especially Outlook, Excel, SharePoint)
- Previous experience with Microsoft Dynamics (Business Central) and CRM platforms highly regarded
- Ability to work well in a collaborative team, with strong attention to detail and multitasking ability
- Experience in a product-based or manufacturing setting is desirable but not essential

**What we offer**:

- A warm, collaborative culture within a team of 6 who enjoy working together and supporting one another
- Exposure to complex, design-led projects and a unique product portfolio
- Career development through product training and technical support mentoring
- On-site parking and beautiful office surroundings
- Contribute to process improvements

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

- Attractive salary and benefits, including access to exclusive discounts and offers.
- Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
- Care and wellbeing offer includes up to 16 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
- Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands

**How to Apply**

We look forward to hearing from you

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