Energy Specialist, Retail X

2 weeks ago

Adelaide, South Australia Origin Energy Full time

Salary + annual bonus + performance review + overtime available
- Ongoing learning & development opportunities, continuous improvement culture
- CBD office 5 mins walk from train station, Adelaide based

**A great Origin opportunity**

Together we're powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.

Good energy starts with you, our great people.

**About the role**

**Duties**
- In Retail Operations, we're at the forefront and the main point of contact for all our customers and it will be your core responsibility to go to the ends of the earth to keep our customers impressed and excited about Origin Energy being their energy supplier.
- Provide end to end customer service across multiple channels, using our new Kraken technology.
- You will work across the full range of customer service-related requirements including but not limited to onboarding and offboarding; billing and payments; metering enquiries; broadband; moves; renewals; retention; hardship; collections; complaints; customer education regarding Origin products and tools; and advocacy

**Skills & experience**
- Demonstrated ability to:

- use sound commercial judgement to improve customer experiences, taking into consideration risk and regulatory frameworks and acting within delegation of authority;
- interpret information and data to understand customer queries and solve problems; and
- identify opportunities for business improvement and initiate change requests through working group functions to improve business processes.
- A strong work ethic - A role in Retail Operations is very fast paced and can be challenging at times. We're looking for people who can deal with challenging situations and who are responsible for their own future by working extremely hard to achieve their goals.

**Benefits**
- 3 week training, ensuring you'll be fully trained in every aspect of the customer experience
- Discounted Origin products benefits for employees, including Electrical, Gas and Internet offers
- Hybrid working environment, opportunity to connect with your team in our CBD office while working from home a couple of days a week
- Competitive salary + annual performance bonus + performance based reviews
- Origin 360 Electric Vehicles (EV) employee subscription offers a fantastic range of EVs, with flexible month-to-month plans and no lock-in contract.
- Free and confidential counselling for employees and family members.
- A great high energy team, that encourages interesting, rewarding, and engaging work

**Origin - Where good change happens**

At Origin, we're powered by people who believe in creating collective change. We're creating more diverse and inclusive workplaces for everyone because the more perspectives we have, in a place where everyone can belong, the better we can tackle our challenges together. We are united, yet unique.

If you think you have transferable skills, an appetite to learn and would be a great fit, we'd love to hear from you.

Roles are generally posted internally for 5 business days.

For more information contact: Katrina Spence

  • Energy Sales Specialist, Retail X

    2 weeks ago

    Adelaide, South Australia Origin Energy Full time

    Not your typical contact centre role- Come join us now as we build Retail X- Adelaide based**Working for us**At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get it in return. A challenging...

  • Energy Specialist, Retail X

    2 weeks ago

    Adelaide, South Australia Origin Energy Full time

    Not your typical contact centre role- Come join us now as we build Retail X - a new, exciting part of Origin- Adelaide based**Working for us**At Origin we have a strong purpose and values that challenge us to find the answers to the big energy questions. Every person that works with us helps us reach that goal. If you bring good energy to Origin, you'll get...

  • Energy Specialist, Retail X

    2 weeks ago

    Adelaide, South Australia Origin Energy Full time

    Salary + annual bonus + overtime available- Rotating roster | Working hours 8am - 11pm Mon - Sun- Adelaide based**Delivering good energy starts from within**It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're...

  • Energy Sales Specialist, Retail X

    1 week ago

    Adelaide, South Australia Origin Energy Full time

    Salary + sales commission + overtime available- CBD office | hybrid working, 2 days per week in office- Adelaide based, start date 25th September**A great Origin opportunity**Together we're powering a cleaner, smarter energy future for Australia and beyond, always looking for better ways to deliver for our customers - and for our people.Good energy starts...

  • Energy Specialist

    2 weeks ago

    Adelaide, South Australia Origin Energy Full time

    Rotating roster between 8am - 11pm Monday - Sunday- Adelaide based**Join a team that's All Kinds of Useful**At Origin, being useful is more than a tagline - it's how we approach work every day. As a collective, we're a team that thrives on finding better ways, working together, and owning our impact. From powering homes to delivering award-winning internet...

  • Energy Specialist

    2 weeks ago

    Adelaide, South Australia Origin Energy Full time

    July 15 start date - extensive training provided- Hybrid working environment, 2 days per week in the office- Adelaide based**Delivering good energy starts from within**It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions....

  • Energy Credit Specialist

    1 week ago

    Adelaide, South Australia Origin Energy Full time

    Lead efficient and effective debt minimisation activities- Hybrid working environment, min 2 days pw in the office- Adelaide based**Delivering good energy starts from within**It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer...

  • Energy Sales Specialist

    2 weeks ago

    Adelaide, South Australia Origin Energy Full time

    Salary + commission + annual performance review- Hybrid working | 2 days per week in office- Adelaide based**Delivering good energy starts from within**It's an exciting time to join Origin. Creating a great place to work means together we're progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We're always...

  • Sales Specialist

    2 weeks ago

    Adelaide, South Australia beBeeEnergy Full time $90,000 - $120,000

    Creating a smarter, cleaner energy future starts with delivering exceptional customer service. At Retail X, we empower our people to proactively support new and existing customers with sales activity.Our approach aligns with retail strategy, enabling us to accelerate customer engagement. We seek sales specialists who will work in autonomous teams, fostering...

  • Service Representative Driver

    7 days ago

    Adelaide, South Australia Shred-X Full time

    As part of the Freightways Ltd group of companies, SHRED-X is a fast paced and rapidly growing company providing complete Documentation, Electronic Products and Specialist Fabric Destruction and Recycling Solutions for all types of businesses. With a commitment to exceptional customer service and the development of innovative and sustainable practices, our...