Team Leader, Superannuation Complaints

1 week ago

Melbourne, Victoria, Australia Unisuper Full time

**About US**
UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.

You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and financial wellbeing.
We offer an impressive range of benefits including:

- 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work
- The opportunity to choose between 17% and 11% superannuation
- $1,500 personal development budget
- Exceptional parental leave

**The opportunity**
Within this highly impactful leadership role you will be responsible for the day-to-day operations and people management of the team. You will lead the team to deliver customer complaint responses within the regulatory guidance framework (RG271) and ensure that all complaints are recorded appropriately.

As an experienced Team Leader, ideally within superannuation, you will focus on consultant development and provide support to the team through coaching, mentoring, running team meetings, training, performance reviews & appraisals.

This role involves educating the wider business on the feedback received from complainants and leading the charge in implementing necessary improvements. This position is pivotal in transforming complaints into constructive feedback and driving positive change within our organization.

**About you**
We are looking for an individual who has worked in fast moving transformational environments and is comfortable working with a degree of ambiguity.

You are a passionate leader with an obsession to support, inspire and coach your team to achieve their best.

In addition, you should ideally be able to demonstrate:

- Strong leadership experience within financial services, ideally superannuation
- Experience working within the regulatory guidance framework (RG271)
- Extensive experience in training, coaching, motivating and providing constructive feedback
- Exceptional communication skills, both verbal and written and with the ability to build strong relationships across an organisation
- Facilitation experience with the ability to run meetings and workshops
- Experience working in an ever-changing environment where it is imperative to use initiative and problem solve
- We're passionate about knowledge and sharing it amongst our members and our employees, therefore we believe that a balance of working from home and time in office is the best way to collaborate and build relationships with your colleagues. We ask you to be able to commit to 60% of your time in office. _

**Think Great. Create Great.

  • Complaints Manager

    2 weeks ago

    Melbourne, Victoria, Australia Certane Full time

    **About us**:Part of the Certane Group, Diversa Trustees Limited (DTL) and its related company CCSL Limited are both specialist Trustee companies focussing on superannuation funds in Australia, including retail master trusts, corporate funds, platform (wraps), Pooled Superannuation Trusts, Eligible Rollover Funds and insurance only funds.Both companies have...

  • Team Leader, Incidents

    2 weeks ago

    Melbourne, Victoria, Australia Iress Full time

    Team Leader, Incidents & Complaints (Line 1)**See yourself being part of a large, transformational change? This could be the role for you****At Iress, we make things happen**We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next...

  • Complaints Lead

    2 weeks ago

    Melbourne, Victoria, Australia Scope (Aust) Full time

    **About Scope**Scope's purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical, intellectual and multiple disabilities and developmental delays to achieve their goals Scope is a registered provider under the NDIS and delivers a range of services including supported independent living,...

  • Complaints & Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia MUFG Retirement Solutions Full time $70,000 - $120,000 per year

    A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services,...

  • CTP Complaints Specialist

    2 weeks ago

    Melbourne, Victoria, Australia IAG Full time

    OverviewCTP Complaints Specialist at IAG – join the largest general insurance group in Australia and Aotearoa New Zealand. This is a permanent role with flexible work arrangements (hybrid: work from home and office) and the option to base in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne), Meanjin (Brisbane) or Tarndanya (Adelaide).We're a...

  • CTP Complaints Specialist

    2 weeks ago

    Melbourne, Victoria, Australia IAG Full time

    OverviewCTP Complaints Specialist at IAG – join the largest general insurance group in Australia and Aotearoa New Zealand. This is a permanent role with flexible work arrangements (hybrid: work from home and office) and the option to base in Gadigal Country (Darling Park 2, Sydney), Naarm (Melbourne), Meanjin (Brisbane) or Tarndanya (Adelaide).We're a...

  • Customer Complaints Administrator

    2 weeks ago

    Melbourne, Victoria, Australia Aig Full time

    #LI-JC1At AIG, we are reimagining the way we help customers to manage risk. Join us as a Customer Complaints Administrator to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the team.**Make your mark in Complaints**As a world leader in commercial and personal insurance solutions operating in...

  • Team Lead, Superannuation Advice

    2 weeks ago

    Melbourne, Victoria, Australia Cbus Full time

    Team Lead, Superannuation Advice**About Cbus**Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds. For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry. As an award-winning fund...

  • Manager, Complaints

    2 weeks ago

    Melbourne, Victoria, Australia Victorian Inspectorate Full time

    Job OverviewThe position reports directly to the General Manager, Integrity Operations and Policy. Working in a collaborative and multi-disciplinary environment the Manager, Complaints leads a small and expanding team to deliver the VI's complaints function and implement a Complaints Service Charter and Complaints Management Framework.The Complaints team is...

  • Senior Complaints Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeDispute Full time $100,000 - $110,000

    As a key member of our Service Delivery team, you will have the opportunity to lead and coach a team in managing non-complex complaints in accordance with Fund and regulatory requirements. This role requires hands-on work and ability to thrive in a collaborative environment.The ideal candidate will possess extensive experience in dispute resolution...