Customer Team Head, Telstra

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally, and creating demand across our business groups. While bringing a deep understanding of local markets for our customers, the CX organization ensures strong alignment between sales and delivery teams.

**What you will learn and contribute to**

The Telstra Customer Team (CT) Head role is a key role within the Nokia organization. The role works across all areas of Telstra and of Nokia, to grow business opportunities.
The role takes responsibility for strategic sales and customer engagement, to ensure that we provide value for both Telstra and Nokia. As you'd expect the CT Head will develop and implement strategic sales and marketing plans to achieve/exceed business results for Nokia and for our customer, Telstra. This role requires a Senior Sales Professional with a broad-based exposure to multiple business/product areas, as Nokia's opportunities with Telstra involve the entire Nokia portfolio. This requires the role to develop close Telstra executive relationships, and to work openly and proactively with the Nokia Business Groups, to develop value propositions that fit with Telstra's strategic intent.

The CT Head will be the voice of Telstra inside of Nokia, so will have a deep understanding of our customer's strategy and key goals, lining that up with Nokia's value proposition.

**As part of our team, you will**:

- Manage the E2E business for the designated account in the region
- Develop/ execute strategies addressing all stakeholders within multiple technical areas
- Influence buying decisions at the customer centrally on market-wide deals
- Align and co-ordinate among multiple local sales teams in a market during a critical deal process
- Achieve or exceed all business and related targets and objectives.
- Drive a business growth strategy
- Establish and manage budgets and business plans
- Develop and implement Targeted Account Selling plans to achieve business targets with special emphasis on selling services and product based solutions.
- Implement effective disciplines and processes for strategic account management, planning and review and pipeline management and effective forecasting.
- Lead a high-performing team and engender an environment of mutual respect and teamwork
- Build and cultivate high-level relationships with customers as appropriate.
- Own and lead all commercial matters within the territory
- Resolve key issues and escalations within the territory
- Communicate effectively and frequently at all levels of the organization.

**Your skills and experience**
- The identification of business opportunities, the ability to determine their commercial viability and establish the business case and prepare strategies and plans to convert the opportunities to sales.
- A proven track record of selling to major customers at executive levels in complex, multi-partner deals with long sales cycles.
- Experience to include selling products, services and solutions. Strong focus on developing new business ('hunter') in addition to business as usual sales ('farmer').
- Demonstrated track record of partnering customers successfully.
- The ability to work across cultures and geographies.
- Led, negotiated and managed complex commercial agreements, leading to substantial contracts.

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.
Nokia's employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
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