Senior Product Designer

About Heidi

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we're now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we're geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there.

The Role

As a Product Designer, you will be responsible for working end-to-end to craft exceptional user experiences, to ensure their pixel-perfect implementation, and to help shape future strategy. Alongside being great on the tools, you will have a deep understanding of design principles, user research, and how to translate user needs into intuitive and delightful designs. You will have experience building SaaS products in a hyper-growth startup environment. You will also have a firm grasp on design systems, accessibility, and the challenges of designing for complex products in lightspeed environments.

Your superpower is bridging the gap between user needs, business goals, and technical constraints to create innovative and user-centric solutions. You thrive in challenging situations and appreciate the dynamics of a flexible, flat-structured work environment. You are quick to grasp the nuances and complexities of designing AI products for healthcare internationally.

What you'll do:

• Work both independently and collaboratively with other designers to create beautifully thought out UI with delightful UX that solves user problems and achieves business goals.
• Be great at taking the complexity out of the hands of users, and solving challenging problems in innovative ways.
• Provide thoughtful and constructive feedback on both product and brand work created by other designers in the team
• Conduct user research, usability testing, and gather insights to inform design decisions.
• Seamlessly hand over designs to engineers and complete design QA to ensure pixel perfect implementation
• Collaborate with cross-functional teams, including Engineering, Product, Sales and more, to align on product vision and implementation.
• Create high-fidelity designs and prototypes to communicate design concepts effectively.
• Help improve and maintain Heidi's design system
• Advocate for user-centric design principles and accessibility best practices throughout the organization.

What we'll look for:

• Strong portfolio demonstrating exceptional product design skills and a user-centric approach.
• Minimum 4 years experience designing complex SaaS products, bonus if you have experience in healthcare or B2B products.
• Strong foundations in both hyperspeed startup-phase execution, as well as methodical, research-driven approaches – and the proven experience to know which lever to pull and when
• You must have detailed knowledge of Figma, and know your way around other common design tools, such as the Adobe Suite.
• Proven experience working with (and contributing to) design systems, design operations, and design governance
• Excellent communication and collaboration skills, with the ability to articulate design rationale to cross-functional teams.
• The technical awareness to understand how designs get built and know how to collaborate with engineers to bring your vision to life (you don't need to be able to code, but bonus points for knowing your way around HTML, CSS (Tailwind) and React).
• Bonus points for knowing your way around product tools like Linear, Notion, Posthog and Intercom.
• A passion for staying up-to-date with the latest design trends, methodologies, and technologies.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

• We will stop at nothing to improve patient care across the world.

• We design user experiences for joy and ship them fast.
• We make decisions in a flat hierarchy that prioritizes the truth over rank.
• We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us ?

• Flexible hybrid working environment, with 3 days in the office.
• Additional paid day off for your birthday and wellness days
• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.
• A generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia's leading healthtech startups
• If you have an impact quickly, the opportunity to fast track your startup career

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.