Customer Service

2 days ago

Mackay, Queensland, Australia TBH Group Full time $40,000 - $60,000 per year

THE GYM

Snap Fitness Mackay is seeking someone who is the perfect "All Rounder" to join our team.

This role is a pivotal position, which requires someone who is passionate about all things health and fitness and who has an incredible skillset to multitask and manage competing priorities.

This position plays a key role in supporting the team with daily administration tasks, supporting our amazing customers with their membership questions and working with the team collectively to ensue that the daily operations run effectively.

If you have experience in administration, customer services, reception or sales and have a general passion for growing yourself and enjoy working as part of a team, then we want to know more about you

ABOUT THE ROLE

This position is available for an immediate start for the right applicant. Some of the key duties will include;

  • Complete prospect tours, new membership sign-ups & club inductions for booked tours & walk-ins.
  • Using internal software systems including Glofox & Gymsales. This will include all direct communications with new enquiries, booking appointments and driving sales to assist with the growth of the business.
  • Working with the support team to effectively complete all admin related tasks including: emails, membership management, member payment management, daily & monthly checklists items, stock management & ordering etc.
  • Working with the support team to maintain club presentation standards & delivering a positive member experience to our club members each day.

ABOUT YOU

To be considered it is essential you have a positive attitude, willingness to learn, be challenged and can work to deadlines with accuracy and diligence. You must enjoy customer service and accountability, be able to take initiative when managing competing priorities, and want to finish each day with a positive outcome.

This role will enable you to take the step up you are looking for, practice an ownership mindset daily and be rewarded for your efforts. We encourage you to apply if this sounds like you, and have the below points:

  • Strong Customer Service & problem solving skills.
  • A strong knowledge & skillset in the use of excel and google sheets
  • Excellent organisational skills with the ability to manage multiple tasks with competing deadlines, and a high level of attention to detail.
  • Own car and open licence.
  • Fantastic work ethic.
  • Reliable, proactive, professional & well presented.
  • Certificate 3 in Fitness is desirable
  • Must hold current First Aid Certificate & CPR.

We strongly believe in assisting all staff with their personal and professional development and provide opportunities for career progression.

If this sounds like you apply below.

Please note only those with relevant experience will be considered.

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