Location Manager

Location Manager

Full Time Position

Mackay, QLD

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a 'One Team' culture which means at Hertz you will be exposed to all our different brands and be a part of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.

We're looking for a customer focused, self motivated, highly flexible and results driven Location Manager to lead our Mackay operation and continue our success in the future of car rental. At Hertz, you're in the driver's seat to achieve your full potential and grow your career.

What is this role all about?

You will be responsible for the overall management of the retail, financial and operational performance of our busy Mackay branch. As part of the Hertz leadership team, you will analyse and constantly improve financial performance through capturing all growth opportunities and maintaining low cost levels. In this hands-on role you will:

• Drive revenue growth, business productivity, and fleet utilisation targets
• Deliver continuous improvement of service quality and customer experience
• Hold regular staff meetings and communicate effectively by informing staff on a regular basis about corporate strategies and initiatives and business performance in order for them to contribute more successfully and effectively to the success of the organisation
• Recruit, plan, schedule, manage and monitor staffing levels in line with business volume and targets; support any outsourcing company in achieving optimal staffing levels
• Continuously train and coach all location employees, provide regular and frequent feedback to each staff members about their performance. Provide recognition for staff members producing superior results
• Successfully navigate the seasonal peaks of winter ski season and summer leisure tourism
• Liaise and co-operate with COE partners in order to ensure appropriate support is delivered to the airport organisation by the COEs

What do we need from you?

With previous leadership and staff management experience, our ideal candidate will possess:

• Experience in rental cars, tourism or sales preferred
• Outstanding communication skills with the ability to motivate and inspire success
• Relationship management skills with a strong customer focus
• Managing employees effectively, including; training, developing and setting expectations
• Solution focused, with effective decision making and analytical skills
• The ability to adapt to operational peaks and troughs and stay calm under pressure
• Superior personal organisational skills with an understanding for of value of good planning

What do you get?

In return for your hard work and dedication, you will be rewarded with:

• A supportive team environment
• Excellent organisational culture
• Great staff discounts
• Competitive salary package includes bonus & company car
• Opportunities for learning and development

This role is a great opportunity for experienced managers who have strong communication and time management skills, display outstanding leadership and organisational skills and have a natural ability to motivate and develop a high performing team. Having a track record in deploying process improvement methodology is desirable.