Front Office Receptionist I Guest Service Advisor

4 days ago

Melbourne, Victoria, Australia RACV Full time $45,000 - $65,000 per year
  • Melbourne CBD | RACV City Club
  • Permanent Part-time | Minimum 15 hours week
  • Competitive Salary | Discounts on RACV products & resorts

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

The prestigious RACV City Club has been awarded Club of the Year numerous times, ranking it amongst the world's finest clubs. Featuring multiple restaurant venues, accommodation, a fitness centre, and state of the art conference facilities and more. The RACV City Club is a social, leisure and business hub designed to cater for the needs of all members.

About the Opportunity

An exciting opportunity has become available for a part-time Front Office Receptionist, to join our team and welcome members with a warm and friendly smile. In this role, you'll be the face and first point of contact for RACV City Club.  You'll be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You'll be motivated and hardworking with the "can do attitude" which will see you thrive in the role.

This could be just the right role for you?

Day to day your key responsibilities will include the check in and out of members, processing payments, maintaining records, answering incoming enquiries, upselling products & services, assisting members with requests and information and work closely with other departments.

Full availability and flexibility is required to work a variety of shifts, on a 7 day rotating roster, between 7am - 11pm weekdays, nights, weekends & public holidays.

We are Offering

  • Permanent part-time + penalties evenings, weekends & public holidays
  • Discounts on RACV products & resorts
  • Training and professional development
  • Uniform provided

What you'll need to be successful

  • Front office receptionist experience in 4-5 star hotel/resort highly desirable
  • A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills
  • Previous face to face customer service experience, delivering a high standard of service
  • Excellent administration skills, MS Office & Outlook, attention to detail, problem solving, organisational and efficient time management skills
  • Be friendly, confident, self motivated, enthusiastic, display a positive attitude and excellent personal presentation
  • Work well in a team environment, under pressure and with diverse groups of people

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.

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