Customer Experience Specialist

4 days ago

Fountain Gate, Victoria, Australia Oroton Group Pty Limited Full time $60,000 - $90,000 per year

Our Brand

Synonymous with accessible luxury, casual glamour and an ineffably Australian appreciation for the good life, Oroton is the preeminent luxury lifestyle brand in Australia, founded in Sydney in 1938. Oroton has become one of Australia's most prestigious and iconic brands, celebrated and loved for its unique heritage and ability to stay at the forefront of international trends. Today, all of our products are designed in Australia by our talented design team and crafted using the finest materials which are sourced from around the world.

The Role

Step into a brand-new chapter with Oroton We're opening a brand new concession at Myer Fountain Gate – our very first in this location – and we're looking for experienced and inspiring casual Customer Experience Specialists to make it a success from day one. With a selection of our Ready-to-Wear Apparel collection alongside our iconic Bags & Accessories, this pad will be a showcase of Oroton style. We are looking for team who thrive in a concession environment and have a passion for delivering the kind of premium service that creates long-lasting client relationships.

There are multiple casual positions available and you will be required to have availability across both weekdays and weekends.

You'll excel in this role if you enjoy:

  • Be a role model for your team, lead by example and cultivate a customer-first culture. Your positive attitude and commitment to service excellence will motivate those around you and set the standard for every interaction.
  • Bring energy and efficiency to daily store operations. From stock organisation and sales to delivering standout customer service, you'll ensure everything runs smoothly and every customer enjoys a seamless experience.
  • Embrace the pace of retail. You'll stay agile and focused during busy trading periods, maintaining high standards under pressure and turning challenges into opportunities.
  • Work closely with the team to keep the store looking its best. Execute merchandising strategies and create engaging product displays that draw customers in and reflect the brand's aesthetic.
  • Partner with the management team to shape and implement strategies that elevate customer satisfaction, boost sales, and optimise overall store performance.

What you'll bring to Oroton

  • Proven experience working in a retail team, consistently achieving KPIs and exceeding store targets
  • Strong attention to detail and confident clienteling skills
  • A positive, can-do attitude that thrives in a fast-paced, high-volume retail environment
  • A keen eye for styling and a genuine passion for luxury products
  • The ability to energise and uplift the team, creating a fun and motivating atmosphere every day

Some benefits on offer as an Oroton employee include:

  • Generous remuneration package, including: a bonus structure on offer, Team incentive programs and Oroton product discounts
  • A structured training plan to learn the ins and outs of Oroton's 5 P's
  • Enjoy discounts with WHEREFIT to gyms, ICONIC Sport, Adore Beauty & HelloFresh
  • Training and development opportunities for all team
  • Fun, supportive, and dynamic team culture

If you're detail-oriented, love working with people, and are ready to bring your energy and enthusiasm to a brand that values quality and service, we'd love to meet you

You must have full Australian working rights to be considered for this role.

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