Senior Technical Support Officer

6 hours ago

Brisbane, Queensland, Australia Colliers Full time $60,000 - $90,000 per year
Company Description

Our collaborative culture sets us apart. We help experts become true specialists and provide the long-term structure and platform to accelerate their success.

Job Description

We are looking for a highly organized and experienced Senior Technical Support Officer to join our National IT team based in our Brisbane CBD office. Reporting into the ANZ - Service Delivery Manager, this role will be responsible for providing excellent customer service to all levels of the Queensland business in an efficient, personal and professional manner.

Some of the key responsibilities in this role include:

  • Identifying and proactively resolving IT issues, primarily for the Brisbane, Gold Coast and Sunshine Coast offices
  • Providing first and second level hardware and software support
  • Adhering to all processes and documenting procedures accordingly
  • Making recommendations on upgrades and replacements when necessary
  • Proactively building the IT brand via local delivery of customer facing technology initiatives

Some of the key technologies that this position will be supporting are:

  • ITIL
  • Windows 11
  • Azure Tools
  • Intune Administrator
  • Office365 Suits
  • Active Directory
  • ServiceNow
  • Citrix
  • SharePoint
  • TeamViewer
  • Teams
  • Audio and Visual (conferencing)
  • LAN/WAN/WLAN
Qualifications

To be successful in this role you will have:

  • Tertiary qualifications with demonstrated working experience in a sole IT customer support role within a corporate office environment
  • A minimum of 5 years experience in similar IT support roles
  • Ability to organize a busy and varied workload
  • Strong customer/client focus with excellent communication skills
  • Experience in relocating IT equipment associated with future office moves would be an advantage
  • Experience in working with Microsoft applications and a working knowledge of networks
  • Experience of building business relationships and servicing senior level management
  • Ability to confidently deliver any information session or training as required
Additional Information

What We Offer

  • A dynamic, friendly team of professionals
  • Competitive salary and benefits package
  • Access to exclusive staff discounts and rewards
  • Career-enhancing opportunities—previous contract holders have progressed into exciting roles that elevated their professional profiles

Ready to make your mark in a purpose-driven, nationally recognised brand? We'd love to hear from you.

Apply now by clicking the button below, or for further information please contact Kate Dobbie on for a confidential discussion.

Please be advised that applications will only be accepted directly rather than via recruitment agencies.

#LI-KD1

  • Technical Support Officer

    1 week ago

    Brisbane, Queensland, Australia Hays Full time $96,000 - $120,000 per year

    Beverage Company6 Month ContractCompetitive ratesTechnical Support Officer - well-known beverage company - 6-month contractYour new companyHays has partnered with a well-known beverage company to appoint a technical support officer to an initial 6-month contract with the potential to extend.Your new roleAs a Level 2 IT Support Technician at a leading...

  • Technical Support Officer

    2 days ago

    Brisbane, Queensland, Australia FinXL IT Professional Services Full time $90,000 - $120,000 per year

    Locations: Brisbane QLDLong-term Engagement ( 21 Months contract + 12 months extension options)Must be Australian Citizen with Minimum NV1 Clearance requiredFinXL is seeking a dedicated Technical Support Officer to provide crucial first and second-level support for a secure and robust IT infrastructure. This long-term engagement requires a keen focus on...

  • Senior Technical Architect

    2 weeks ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time $90,000 - $120,000 per year

    Brisbane, QLDTake hold of a monster opportunity and join our Technology - Strategy & Governance team as a Senior Technical Architect .  If you're a good fit for this role and live in Brisbane , we'd love you to apply .Why join us?You'll get 14% super as standard, to help your future come alive.Unleash your potential and build a career to be proud of...

  • Senior ICT Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Exclaim IT Full time

    About the roleWe are seeking a skilled and customer-focused Senior ICT Support Officer to provide advanced first-level technical support and lead the delivery of Tier 1 helpdesk services within a large and dynamic organisation. This position serves as an escalation point for complex incidents, ensuring high-quality ICT service outcomes while mentoring junior...

  • Senior Technical Analyst

    2 weeks ago

    Brisbane, Queensland, Australia CYOS Solutions Full time $110 - $130

    Application closing date: Tuesday, 30 September 2025 • 11:59pm, Canberra timeEstimated start date: Tuesday, 28 October 2025Location of work: QLDWorking arrangements: Hybrid working arrangements (i.e. a combination of onsite attendance at an AEC office and remote working) will be considered at the discretion of the Hiring Manager with a typical 3 days in...

  • Senior Technical Analyst

    2 weeks ago

    Brisbane, Queensland, Australia CYOS Solutions Full time $69,600 - $72,800 per year

    Application closing date: Tuesday, 30 September 2025 • 11:59pm, Canberra time Estimated start date: Tuesday, 28 October 2025 Location of work: QLD Working arrangements: Hybrid working arrangements (i.e. a combination of onsite attendance at an AEC office and remote working) will be considered at the discretion of the Hiring Manager with a typical 3 days...

  • Technical Support Officer

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time $60,000 - $80,000 per year

    About Legal Aid QueenslandLegal Aid Queensland's vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.We embrace diversity, flexibility, learning and continuous improvement...

  • Senior Technical Analyst

    7 days ago

    Brisbane, Queensland, Australia UpperGround by Hudson Full time $104,000 - $130,878 per year

    Initial contract to start ASAP until 23/11/2025 with possible extension paying approx $950/dayFortitude Valley location with flexibility to WFH 2 days per weekDemonstrated knowledge and experience in cyber security technologies, specifically regarding: Checkpoint firewalls, Palo Alto firewalls, F5 GTM-LTMOur client, a large complex Healthcare government...

  • Senior Technical Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and growOur Team We offer a path to align your career with your lifestyle. As our Salesforce team expands, we are creating exciting opportunities for professionals throughout...

  • Senior Finance Officer

    1 week ago

    Brisbane, Queensland, Australia Department of Youth Justice and Victim Support Full time $90,000 - $120,000 per year

    As the Senior Finance Officer you will be responsible for undertaking and managing the financial systems, financial reporting and intranet development activities for the department ensuring compliance with relevant legislation, policies and procedures.The Senior Finance Officer reports to the Manager - Budget, Financial Services, Corporate Services Key...