IT Support

We are seeking a proactive and technically skilled IT Support & Endpoint Engineer to join our team on a contract basis. This role is ideal for someone with hands-on experience in Windows 11 environments, endpoint management, and software packaging, holding current NV1 Clearance based in Sydney who thrives in a dynamic, fast-paced setting.

Key Responsibilities:

•     Manage and allocate tickets using ServiceNow

•     Troubleshoot and resolve Windows 11 in-place upgrade issues, including language mismatches and

Visual C++ redistributable installation failures

•     Diagnose and resolve issues on individual PCs

•     Implement and maintain Group Policy Objects (GPOs), including:

•     Aligning Windows 11 power settings with Windows 10 standards

•     Updating Edge GPOs to support preferred browser extensions

•   ,   Investigate and resolve issues with Office 365 add-ins (e.g., Analyse add-in troubleshooting)

•     Drive improvements in Windows patching compliance

•     Support SCCM packaging and software release processes, including backlog clearance

•     Assist in optimizing the Patch My PC (PMPC) process

•     Develop and maintain Power BI reports for software compliance tracking

Desired Skills & Experience:

•     Strong knowledge of Windows 11 environments and endpoint troubleshooting

•     Experience with SCCM and software packaging workflows

•     Familiarity with Group Policy management and configuration

•     Exposure to Office 365 troubleshooting and add-in diagnostics

•     Working knowledge of Power BI for reporting and compliance insights

•     Excellent problem-solving skills and attention to detail

•     Ability to work independently and collaboratively in a team environment

Join our growing global team and accelerate your career with us. Apply today.

For more information about this or other opportunities, please contact Shrividya Shivashankar. Please quote our job reference number

About us

NTT Ltd. is a leading global technology services company. Working with organizations around the world, we achieve business outcomes through intelligent technology solutions. For us, intelligent means data driven, connected, digital and secure. As a global ICT provider, we employ more than 40,000 people in a diverse and dynamic workplace that spans 57 countries, trading in 73 countries and delivering services in over 200 countries and regions

NTT is proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category.