Detainee Services Officer

Potential to Earn $100,000 per year
Work for a role where no two days are the same
Only work 7 days in a fortnight or flex up to earn overtime

About You

You are motivated, possess a high level of integrity, are engaging, energetic, self-disciplined, and dedicated to delivering consistency in all that you do. You are a team player and a respectful and professional person who demonstrates a high level of moral values, interpersonal and influencing skills. You possess attributes including resilience, an eye for detail and the ability to think on your feet.

About the Role

As a Detainee Service Officer, you will focus on the detainees in our care ensuring the safety and security of the centre on behalf of an Australian Government Department.

To be successful in this role, you will have:

Demonstrated the highest levels of personal integrity and ethical behaviour.
Possess a sound fitness level.
Ideally, have an understanding of the needs of people from different ethnic, cultural and lifestyle backgrounds.
Possess verbal and written communication skills which are clear and effective.
Have a natural ability to influence and negotiate in situations which may be challenging at times as well as demonstrate resilience.
Demonstrate flexibility in relation to your availability to work as directed undertaking a variety of shifts, rotational shift patterns and hours as required by the centre.
Have an intuitive nature with a good eye for detail.
Work successfully with the greater team to maintain the safety and security of the centre ensuring excellence in delivery of services.
Demonstrate a sound level of computer literacy.
Maintain a strong desire for learning and your own development.
Be willing to take the extra step to deliver.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.

Recruitment Process

As this is a large recruitment strategy, applications will be assessed and progressed through several stages. The process will take a number of weeks, as indicated below:

Stage 1: Phone interview

Stage 2:If successful at phone interview, applicants will be invited to attend a Group Interview- either on the 28th of February or 1st of March. At the Group Interview you will be required to complete the following;

- Fitness Test

- Written group Activities

- Face to Face interview

Stage 3: If Successful at the Group Interview you will be required to complete the following;

o Pre-Employment Medical

Online Language, Literacy & Numeracy Assessment
Psychometric Assessment

Stage 4: Verbal Offers to successful candidates will commence in October.

Key Dates to Remember:

Group Interviews: 28th February or 1st March 2023

Training Course commencement on 17th April 2023

Serco and Proud

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

To learn more please visit

Join Us

If you are inspired to make a positive different and would like to be considered for this opportunity, please apply now.

Serco's values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you will have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

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