Inside Sales Support Specialist

3 days ago

Brisbane, Queensland, Australia Emesent Full time $60,000 - $100,000 per year
Our Mission to be Bold and Impactful
Be part of a fast growing organisation working with cutting edge technology Grow, engage and develop Emesent's client relationships Be part of an exceptional global Team
We are seeking a motivated Inside Sales Support professional to join our growing sales team. This role is instrumental in supporting our sales operations, managing client relationships, and helping drive revenue growth across the APAC region. You will work closely with our sales, marketing and technical teams to ensure exceptional client experiences and support the growth of our innovative LIDAR mapping solutions.
How you'll contribute
  • Key Responsibilities
    Sales Support and Coordination
  • The APAC Inside Sales Support (ISS) supports the APAC sales team throughout the sales cycle, from lead qualification to deal closure
  • Manage and maintain our CRM database (Hubspot), ensuring accurate and up-to-date deal and client information
  • Assist in preparing sales quotes, proposals and contracts for our products
  • Coordinate product demonstrations and client presentations with our technical teams
  • Track sales metrics, pipeline activity and prepare regular sales reports
    Client Relationship Management
  • Serve as the first point of contact for inbound sales inquiries via phone, email, and web
  • Qualify leads and schedule appointments for the field sales team
  • Build and maintain strong relationships with clients, distributors, and partners across mining, infrastructure, and surveying sectors
  • Provide product information and technical specifications to prospective clients
  • Coordinate with client success teams to ensure smooth handoffs and client satisfaction
    Order Processing & Administration
  • Process client orders, coordinate with logistics for product delivery
  • Manage sales documentation, including contracts, purchase orders, and invoicing support
  • Handle client inquiries regarding order status, shipping, and product availability
  • Coordinate with the finance team for payment processing and account management
    Marketing & Lead Generation Support
  • Assist in executing marketing campaigns and trade show participation
  • Follow up on marketing-generated leads and campaign responses
  • Maintain marketing databases and distribution lists
  • Support content development for sales presentations and client communications
How you'll succeed
  • 2-4 years of experience in inside sales, sales support, or customer service role, preferably in B2B technology or industrial sectors
  • Strong understanding of sales processes and CRM systems (HubSpot experience preferred)
  • Proficient in Microsoft Office Suite (Excel, PowerPoint, Word)
  • Strong organisational skills, attention to detail, and ability to manage multiple priorities
  • Self-motivated with a client-focused mindset
  • Ability to understand client requirements and tailor technical solutions to meet their needs
Desirable Experience
  • Experience in the mining, infrastructure, surveying, or drone/robotics industries
  • Knowledge of LiDAR technology, mapping, or geospatial solutions
  • Experience with technical sales or selling complex B2B solutions
  • Understanding of channel sales and distributor management
  • Experience working in a fast-paced, high-growth technology company
The Added Perks
  • Opportunity to work with cutting-edge autonomous mapping technology
  • Collaborative, innovative work environment
  • Career growth opportunities in a rapidly expanding global company
  • Competitive salary and benefits package
  • Access to LinkedIn Learning platform
  • Employee Assistance Program
  • Qoctor, online telehealth
  • Flexible working - 2 weeks "Work beyond Borders"
  • 1 full day of leave, each year for work anniversaries
  • Novated Lease
Who are we?
Emesent is a world-leader in drone autonomy, LiDAR mapping, and data analytics. Our vision is to autonomously map the inaccessible. Founded in 2018, with deep connections to Australia's globally recognised CSIRO, we have established ourselves worldwide with a reputation for delivering high-quality data capture in the mining, infrastructure, survey, and mapping industries. Our team of 100+ roboticists, engineers, and business development experts work side-by-side to deliver revolutionary efficiency, safety, and operational insights to our client.
Our flagship product, Hovermap, is a smart mobile scanning unit that combines advanced collision avoidance and autonomous flight technologies to map hazardous and GPS-denied environments. Its award-winning technology utilises innovative hardware, advanced algorithms, and machine learning to automate collection and analysis of the physical world. Equally capable above ground or underground, indoors, or out, Hovermap is a complete mobile LiDAR mapping solution. Hovermap is uniquely versatile, it can be backpack, drone, or vehicle-mounted to map challenging, inaccessible areas enabling our client to gain insights that were not possible before.
With multiple applications across several industries and a rapidly growing client base, Hovermap and our other solutions are being used commercially for a variety of applications by enterprise client around the world.
Why Emesent? We are proud to be a Great Place to Work certified, reflecting our commitment to fostering a positive, inclusive and engaging workplace culture. At Emesent, you will have the opportunity to work on ground-breaking technology that is shaping the future. We offer a dynamic and collaborative work environment, competitive compensation, and opportunities for professional growth. Join us in our mission to push the boundaries of robotics and digitisation to help humanity explore further and understand more.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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