Tenancy Consultant
2 weeks ago
Full time position based in Goulburn
As a Tenancy Consultant for VERTO you will work with a dynamic and passionate team of Consultants to deliver the South West Tenants' Advice Program throughout your local region. The Tenancy Consultant will be responsible for providing advice, advocacy, referrals, support and community education to a range of client groups in their area. The service carries out its role with adherence to the NSW Fair Trading Tenants' Advice and Advocacy Program (TAAP) Guidelines.
About the role….
Success in this role will be achieved by:
- Engaging with clients and providing support and advice on tenancy issues;
- Preparation and representation of clients at NSW Civil & Administrative Tribunal;
- Researching and gaining an understanding of the legislation relating to tenancy law;
- Initiating contact with local agencies and advocating on behalf of clients;
- Participating in community meetings, expos, supports groups to promote the service;
- Maintaining documentation of client and agency contacts;
- Ensuring accurate program administration and timely reporting to meet contractual KPIs;
- Work as a part of a small cohesive team to achieve positive results and outcomes.
What we offer….
- Salary packaging with up to $15,900 tax free options.
- Additional $2,650 Meals and Entertainment tax free salary packaging benefits
- Above award leave entitlements including 5 weeks annual leave.
- Internal traineeship and people leadership programs
- Salary continuance insurance
- Access to company sponsored formal qualifications.
- Access to free counselling though our Employee Assistance Program
About you….
To be successful in this exciting and rewarding role you will have the following skills and experience:
- Experience working in a community service program and/or working with a disadvantaged client group.
- Knowledge and/or experience of the welfare industry is desirable
- Experience in demonstrating a non-judgemental approach with a strong commitment to social justice
- Highly developed communication and interpersonal skills
- Conflict resolution and negotiation skills
- Demonstrated networking skills
- High levels of administrative and computer skills
- Current Driver's licence and willingness to travel
- Willingness to undertake training with Tenants Union as specific to the role.
About us....
VERTO has been operating as a not-for-profit organisation that positively transforms the lives of individuals through the services we offer for over 40 years. These services include:
- Employment Services
- Indigenous Services
- Community Services
- Tenants Advice & Advocacy
- Training
- Financial Counselling
Interested?....
Click 'Apply Now' to submit your application. Be sure to include a tailored resume suited to this role, along with contact details for two current work related referees.
Successful candidates will need to provide:
- New National Police Check
- Right to Work Check
We are an equal opportunity employer and welcome all applications, including from people with disability, those from culturally diverse backgrounds and Indigenous Australians. All VERTO team members share the responsibility for the safety and wellbeing of the people who engage with us. We are happy to adjust our recruitment process to support accessibility needs.
Need more information….
Contact Human Resources on or for a confidential discussion. Alternatively see our website at
Salary Packaging is available to all VERTO employees through AccessPay, more information can be found at
Applications will close: The selection process will commence upon the receipt of applications & will close at 9am Wednesday 8th of October 2025 or prior, if a suitable candidate is found.
