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Systems Engineer

2 weeks ago

Australia Professional Search Group Full time $60,000 - $80,000 per year
The client:The role:
  • Responding to escalated technical issues from Level 1/2 support and resolving them promptly to minimize downtime and disruptions.
  • Providing hands-on support for hardware and software issues, including desktops, laptops, printers, and peripherals.
  • Troubleshooting network-related problems and assisting with network configurations.
  • Assisting in the setup, installation, and maintenance of IT equipment and systems.
  • Collaborating with cross-functional teams to identify and address underlying technical challenges.
  • Documenting all support activities, solutions, and best practices for knowledge sharing.
  • Ensuring adherence to company policies and information security protocols.
  • You must be a citizen or have permanent residency and hold a valid Driving licence.
Your skills and experience:
  • Proven experience as a Level 3 Engineer or a similar technical support role within the IT industry.
  • Deep knowledge of IT systems, hardware, software, and network components.
  • Strong proficiency in diagnosing and resolving technical issues across various platforms and devices.
  • Experience using ticketing systems and remote support tools.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Exceptional problem-solving abilities and a proactive attitude.
  • Relevant certifications such as Cisco CCNA, Microsoft Certified Professional, etc., will be advantageous
  • Endpoint Management - Intune, NAble
  • Office 365 / Azure AD
  • ConnectWise (or equivalent)
  • Server Management inc. Active Directory User / Groups / DNS Management
  • VMware / Hyper-V experience
  • Veeam, Datto backup experience
  • Voice / IP Telephony / Broadsoft experience
  • Networking / Firewall experience Cisco, Meraki, Fortigate (desirable)
  • Cloud - Amazon AWS / Microsoft Azure (desirable)
Apply today:

Professional Search Group