Club General Manager

Join the Cartel

At Fitness Cartel Australia, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60 clubs by 2030. Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.

Sick of the cold? Ditch the grey skies for warm, sunny Mackay

We're opening a brand-new Fitness Cartel club in paradise—and we're looking for an experienced leader to run the show. This is your chance to relocate to Queensland, escape the Melbourne winter, and lead a high-energy, values-driven team from day one.

Enjoy world-class facilities, cutting-edge equipment, and a vibrant fitness community, all in a coastal town where the sun shines year-round.

Ready to swap puffer jackets for palm trees?

The Role:

Club General Managers (CGM's) are primarily responsible for the Club's overall performance & operations. This role will be integral in driving a culture of excellence, community, high performance environment, working alongside our Executive Team, Regional Performance Managers and Directors.

Key Responsibilities:

• Management of the Clubs overall budgets and financials, including Member Movement/Growth, EBIDTA, & Retention strategies.
• Overseeing a Big-box style gym with 3000 members, including a Crèche, Retail & Apparel store, and Café.
• Manage the day-to-day operations of the Club, ensuring our high-quality facilities are consistently & well maintained.
• Recruitment, onboarding, training, and retention of staff members.
• Delivering training, mentoring and support for the Club Department Heads, running weekly meetings to engage & motivate your teams.
• Oversee staff rostering to ensure adequate staff coverage in all departments during club operating hours, approving leave & fortnightly payroll.
• Using internal software systems including Clubware, Debit Success & Gym Sales to determine internal communications and procedures are being met and followed.
• Effectively plan, manage and execute club events, such as Open Days & 8-week Challenges.
• Statistical Reporting & analysis.

What you'll need to succeed:

• Experience in a similar role - must be a Big Box Gym with more than 20 Staff and more than a 2,000 Member Club.
• Experience in a KPI driven environment with a natural drive to achieve targets and team goals.
• Ability to build rapport with people from varied walks of life, and a desire to help people succeed in their goals.
• Growth mindset, with a genuine passion for fitness & sales.
• The ability to solve problems and overcome obstacles.
• Outstanding communication abilities - able to list, understand, empathise and influence others.
• Customer-focused with a desire to achieve exceptional outcomes.
• Ability to be a role model and live by health values and behaviours while being passionate about the gym brand you work for.
• A "can do" attitude with a thirst for learning & ambition for growth.
• Be reliable, proactive, punctual, professional & well-presented.
• Have a strong work ethic.
• Be highly motivated & an adaptable team player with the ability to multitask and show initiative.
• Computer literacy & ability to learn new systems.
• Communicate & uphold, policies & procedures of the business to customers and staff.
• Current First Aid & CPR Certificates (if not holding, would be willing to acquire).
• Have Australian working rights.

What we'll offer you in return:

• A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
• Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
• Perks:
  • Relocation support to Mackay (for the right candidate).
  • FREE gym membership to all Fitness Cartel locations.
  • Discounts on supplements, apparel, and café products.
  • Access to Merse Wellness Spas at discounted rates.
  • Birthday Leave - have your birthday off, and get paid for it
  • Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.

How to Apply:

Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team. Applications will be reviewed as received, so don't wait—apply today

Note: Only candidates meeting our selection criteria will be contacted. No agencies please

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