Service Consultant

15 hours ago

Virtual Australia Thryv Full time $60,000 - $100,000 per year

At Thryv, we're fiercely devoted to helping local businesses not only compete, but win. With over 100 years of experience evolving alongside the needs of small businesses, we now provide cutting-edge technology, digital marketing, and automation tools that give our clients a world-class edge.

We're looking for Service Consultants to join our Thryv Client Services team.
This role is 100% remote and open to applicants anywhere in Victoria. 
In this role, you'll be at the heart of supporting and retaining our valued customers, helping them get the most from their advertising and digital investments while building strong, lasting relationships.

What You'll Do

  • Proactively manage and grow your customer portfolio through engaging conversations and tailored product solutions.
  • Provide expert advice on optimising advertising spend across Thryv products, ensuring maximum ROI.
  • Retain customers by delivering outstanding service, resolving queries, and identifying new opportunities.
  • Partner with clients to enhance their digital presence and keep their content up to date.
  • Meet and exceed customer contact and service metrics, ensuring quality results every time.

What You Bring

  • Previous experience in customer service or account management, with a proven track record of results.
  • Strong relationship-building, problem-solving, and objection-handling skills.
  • A proactive, client-focused approach with excellent communication and negotiation abilities.
  • Knowledge of digital media, marketing trends, or SaaS products (advantageous but not essential).
  • Ability to thrive in a fast-changing environment while delivering consistent, high-quality outcomes.

Why Join Thryv?

At Thryv, culture is everything. We live by our values—ownership, passion, integrity, and putting clients first. We believe making money is a by-product of helping people, and we invest in our people to grow meaningful, lifelong careers.

When you join us, you'll enjoy:

  • The flexibility of working from home (Victoria-based).
  • Ongoing training and professional development.
  • The chance to make a genuine impact on small businesses across Australia.
  • A supportive, collaborative team culture where your contribution matters.


Please note: This position commences on the 5th of November 2025

Ready to Help Local Businesses Win?

If you're a motivated service professional who thrives on building relationships and delivering exceptional results, we'd love to hear from you.

Apply now and be part of a team that's changing the way small businesses succeed. Please contact Andreas Schirru at with any questions. 

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