IT Support Technician

About The Business

Located in the heart of Ellenbrook, a vibrant suburb nestled within the beautiful Swan Valley region of Western Australia, Holy Cross has been a cornerstone of quality Catholic education since 2010. We have grown from our humble beginnings to a thriving community of over 1200 students, and we anticipate this number will soon exceed 1600 enrolments. Our journey has been one of a continuous growth and development, driven by our unwavering dedication to providing a holistic, faith-based education.

Holy Cross Invites a dedicated and experienced IT Support Technician to join our innovative and dynamic team in preparing agile thinkers equipped with the skills to thrive in a changing world.

The College's Vision and Mission can be found on the College website.

This is a hands-on and highly rewarding opportunity to be part of an innovative and forward-thinking ICT team at Holy Cross College. As an Apple Distinguished School, we manage over 2,000 Apple devices and are committed to delivering a seamless and enriching technology experience for both staff and students.

Working in our ICT team means being hands-on with a wide range of technology across classrooms, events, and office environments. You'll have the opportunity to see the direct impact of your work every day, whether you're solving problems, supporting learning, or helping shape the College's digital future.

Key responsibilities will include:

• Act as the first point of contact for IT support requests through the College helpdesk

• Monitor, manage, and prioritise support tickets, ensuring timely and effective resolution

• Maintain, troubleshoot, and deploy Apple devices, including iPads, Macs, and Apple TVs

• Coordinate hardware repairs and servicing with external vendors

• Provide support for a range of hardware and peripheral devices across the College

• Support staff and students in the effective use of Microsoft 365 tools (Teams, SharePoint, OneNote, etc.)

• Set up, maintain, and troubleshoot AV equipment for classrooms, assemblies, events, and meetings

• Administer the College's printing environment using PaperCut

• Assist in updating and maintaining content on the College website

• Support the creation and editing of digital media and content

• Maintain up-to-date knowledge of college hardware and software systems

• Stay informed of emerging technologies and industry developments

• Perform other duties as directed by the Principal or their delegate

  Skills and Experience

• Previous experience in an educational IT support environment is highly regarded

• Proficiency in supporting and managing Apple devices (iPad, Mac, Apple TV)

• Experience with AV setup and troubleshooting in classrooms and event settings

• Strong understanding of Mobile Device Management platforms (Jamf School preferred)

• Sound knowledge of Microsoft 365 applications, including Teams, SharePoint, and OneNote

• Basic understanding of enterprise networking concepts and infrastructure

• Familiarity with enterprise printing environments and tools such as PaperCut

• Excellent customer service and communication skills

• Strong problem-solving abilities and the capacity to prioritise tasks effectively

Why Join Holy Cross

As our College continues to grow, we are actively seeking dedicated educators to join us in shaping the next generation of change-makers. Each staff member plays a fundamental role in advancing our vision, mission and the strategic direction of the College. Employees enjoy:

• Salary packaging benefits

• Discounted rates on corporate health insurance and wellbeing initiatives

• Additional leave day for discretionary and Catholic day leave

• Gym: Fitness Centre

• Work with State-of-The-Art Technology

• Professional Development - Apple Distinguished School

• 25 minutes from the Perth CBD

• Connected Community

  Apply Today

Be a part of our transformative and supportive Pre-Kindergarten to Year 12 co-educational community, working in modern, expansive facilities in Perth's growing north-east corridor.

• Application for Employment Form

Applications close on Wednesday 4 June 2025 at 9:00am.