Tech Customer Success Manager

14 hours ago

Sydney, New South Wales, Australia monday Full time $80,000 - $120,000 per year

This is a unique opportunity to join a new and innovative team within the Tech Touch organization, where you'll help shape the future of how we drive growth and retention at scale.

The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with Our AI-driven infrastructure ensures we engage the right client at the right time for maximum impact.

As a Tech CSM, you'll play a key role in this mission. Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals or by running 1:many programs to influence target segments.

We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of

We're redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer-obsessed individuals to help us lead the way.

Our team is growing, and we're hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders.

Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long-term success with

About The Role
  • Support Sales on-demand by quickly responding to risk and growth opportunities
  • This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account.
  • This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs
  • Define and help customers achieve key business goals in short, high-impact engagements
  • Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of and growth.
  • Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns.
  • Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches.
  • Represent the voice of the customer and influence the product development roadmap.
  • Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touch points.
Requirements
  • 1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
  • Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
  • Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
  • Strong collaboration skills and experience working cross-functionally, especially with Sales teams
  • Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
  • Superb written and verbal communication skills
  • Positive attitude, solution-oriented, with strong self-management and organisational skills
  • Ability to take initiative and adapt
  • Strong customer-facing and presentation skills
  • BA or BS degree
Social Title
None
Social Description
None
Our Team
None
Position Type
None

  • Sales Support

    2 weeks ago

    Sydney, New South Wales, Australia Tech Success Full time $60,000 - $80,000 per year

    About Tech SuccessTech Success is a fast-growing Managed IT Services Provider based in Potts Point. We deliver tailored IT solutions, cloud services, and proactive support to businesses across Australia. Our mission is to simplify technology so our clients can focus on what they do best.We're looking for a Sales Administrator to join our team. This is a...

  • Customer Success Manager

    14 hours ago

    Sydney, New South Wales, Australia StreamTalent Full time $60,000 - $90,000 per year

    Customer Success Manager – Build Your Future in TechReady to launch your tech career with an award-winning, high-growth company? Join a team that's transforming how Australia's biggest brands connect with their audiences — through innovative advertising, marketing, and media technology.  Why You'll Love Working Here  Fast-growing tech...

  • Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia 4Twenty Consulting Full time $120,000 - $150,000 per year

    Customer Success ManagerFull-Time | Hybrid Work EnvironmentWe're hiring for a Customer Success Manager for my SaaS vendor. They are a analytics software , user experience, Mar-Tech solution, going through great growthSome of their customers include the likes of: JBhifi, Westpac, Samsung, RedBallon, Glue Store, etc. You'd be looking after 30-45 accounts. KPIs...

  • Customer Success Manager

    7 days ago

    Sydney, New South Wales, Australia HiBob Full time $80,000 - $120,000 per year

    Job DescriptionCome and be yourself with usBeing a Bobber means bringing your whole self to work—whether you're bubbly, shy, funny, bold, or something in between. We want you to feel confident to do your best work here.About UsHiBob is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce....

  • Partner and Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia One Stop Warehouse Pty Ltd Full time $90,000 - $120,000 per year

    Partner & Customer Success Manager GreenSketch – North Sydney About GreenSketchWe're powering the renewable energy revolution. Our SaaS platform helps solar pros design smarter, collaborate faster, and bring projects to life. The RoleLove building connections, driving impact, and thinking outside the box? One day you're unlocking customer value, the next...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Spin Personnel Full time $80,000 - $120,000 per year

    We're looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You'll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on position with...

  • Manager, Customer Success

    3 days ago

    Sydney, New South Wales, Australia Datadog Full time $120,000 - $180,000 per year

    As a Manager, Customer Success, you will hire and develop a team responsible for the customer relationship, renewals, and growth across our existing customer base, coaching individual contributors to success. This role ultimately impacts our customer experience and retention at scale. This is an opportunity to join a company that's a leader in the space and...

  • Customer Success Specialist

    5 days ago

    Sydney, New South Wales, Australia SALT SEARCH PTY LTD Full time $110,000 per year

    Customer Success Specialist (Paternity Leave Contract)HR Ai tech company | Sydney HQ | Hybrid | Urgent HireOur client is a HR Ai tech company, and they are reinventing the way organisations hire and engage talent. We are looking for an experienced Customer Success Specialist to join the company on a paternity leave contract. If you have a passion for tech...

  • Customer Success

    2 weeks ago

    Sydney, New South Wales, Australia Darzin- Stakeholder Management Software Full time $80,000 - $120,000 per year

    About Simply Stakeholders What we do Our market leading technology helps government and businesses in key sectors such as renewable energy and health manage their important stakeholder relationships.Who we are Australian company with a relatively small, global team headquartered in Sydney.Key aspects of this role As a Customer Success Executive, your...

  • Customer Success Manager

    16 hours ago

    Sydney, New South Wales, Australia NEXTDC Limited Full time $80,000 - $120,000 per year

    Company DescriptionAt NEXTDC we are building the heart of Australia & Asia's high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the specific requirements of local, international hyperscale customers.NEXTDC is an exciting ASX 100-listed technology...