Hospitality and Catering Officer

HUMAN

RESOURCES Winton Shire Council

Position Description

Hospitality and Catering

Officer

Applications Close:

Open until filled – applicants are encouraged to apply as soon

as possible as applications will be assessed as they come into

the office.

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HUMAN

RESOURCES Winton Shire Council

Position Title

Hospitality and Catering Officer

Position Number

TBA

Department

Waltzing Matilda Centre

Classification

Queensland Local Government Industry (Stream B) Award 2017 and

Winton Shire Council Enterprise Bargain Agreement 2019 as varied.

Classification level dependent upon experience.

Terms of Employment

Casual

Supporting documents

Employee Code of Conduct

Workplace Health & Safety Responsibilities

Winton Shire Council Drug and Alcohol Policy

Organisational environment

Winton Shire Council's Mission Statement is:

"Through meaningful engagement, implement a range of strategies that cater to people from

all walks of life, our community needs and aim to enrich our lifestyle and preserve our

heritage".

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RESOURCES Winton Shire Council

Winton Shire Council's Vision is:

"To grow our community and explore exciting, new and innovative opportunities which will

retain existing and attract new people with whom we can share our unique lifestyle and rich

heritage".

Winton Shire Council's Corporate Values are:

Accountability:

The ethical concept associated with responsibility, enforcement, blameworthiness,

transparent process, liability, and other terms associated with being answerable for the trust

that is bestowed by those whom we serve.

Effectiveness:

The idea of carrying out a program or process that is entirely adequate to accomplish the

purpose that has been identified as a goal or aspiration.

Efficiency:

The concept that in the process of pursuing or effecting any program, procedures, or task

where all wastage is minimised.

Sustainability:

Is the capacity to maintain a certain process or state indefinitely? When applied in an

economic context, a business is sustainable if it has accepted its practices for the use of

renewable resources and is accountable for the environmental impact of its activities.

Meaningful Community Engagement:

Encompasses the principle of seeking the views and opinions of the Community. This is to

be through an effective committee system and public consultation process as part of

Council's decision making methodology.

Good Governance:

This describes the process of decision-making and the process by which decisions are

implemented (or not implemented), hereby, public institutions conduct public affairs, manage

public resources, and guarantee the realisation of human rights. Good governance

accomplishes this in a manner essentially free of abuse and corruption and with due regard

for the rule of law.

Ethical and Legal Behaviour:

Ethical behaviour is characterised by honesty, fairness, and equity in all interpersonal

relationships. Ethical behaviour respects the dignity, diversity and rights of individuals and

groups of people. When coupled with legal behaviours there is an expectation that there will

be a penalty for conduct that breaches any law statute or regulation.

Organisational relationships

Reports to:

Tuckerbox Café Supervisor

Supervision of:

None

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RESOURCES Winton Shire Council

Internal Liaisons - Waltzing Matilda Centre Staff, Management, Council Staff and

Council Departments as required.

External liaisons - Customers, Event organisers and coordinators, Tour operators

and clients, and event guests.

Position objectives

The purpose and function of these positions are to:

Ensure reliable and smooth service from the Tuckerbox Café.

High level customer service.

High quality food and beverage provision.

Maintain high standards of hygiene.

Maintain food safety standards.

Organisational commitment

Corporate

All Local Government employees are required to comply with relevant Acts and regulations,

Council's policies and procedures as amended from time to time.

Confidentiality and improper use of information

All Council documents and information are treated with complete confidentiality. Information

gained during employment with Local Government must not be used to gain advantage, or to

cause detriment to the Local Government.

Continuous quality improvement

All employees are encouraged to embrace the concept of Continuous Quality Improvement

(CQI) within the workplace. This will encourage creativity and innovation and identify and

implement improved ways of doing things through this structured process.

Workplace Health and Safety

All employees have a duty under the Workplace Health and Safety Act 2011 Section 28.

This includes:

Taking reasonable care for his or her own health and safety

Taking reasonable care that his or her acts or omissions do not adversely affect the

health and safety of other persons

Complying, so far as the worker is reasonably able, with any reasonable instruction

that is given by an authorised officer of Council to allow the person to comply with a

WHS requirement

Cooperating with any reasonable policy or procedure of Council relating to health or

safety at the workplace

Worker Responsibilities include:

1. Attending and participating in pre-start meetings as required, to identify any potential

WHS issues and implementing control options to eliminate or minimise any risks

before commencing work.

1. Inspecting plant and equipment before using it to ensure that it is safe for use.

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. Reporting any defective or damaged plant, tools and equipment to the Supervisor as

required.

1. Taking personal responsibility for the safety of themselves and others that may be

affected by work conducted by themselves as a worker of Council.

1. Complying with any Policies or Procedures and complying with any work directions

and/or instructions that are provided.

1. Monitoring and assessing WHS hazards and risks while conducting any work, and

reporting any issues to the relevant supervisor as required.

1. Consulting with the supervisor and WHS Safety Representative for their designated

work group on any safety issues as required.

1. Monitoring the safety conduct if co-workers including Contractors and reporting any

concerns immediately to the contractor or the Supervisor.

1. Stopping work and notifying the Supervisor if there is imminent risk of injury.

Requirements and working conditions

The following requirements and working conditions will be necessary in this role:

Must have a Working with Children Blue Card or have an ability to acquire same.

Willingness to learn and train in a hospitality environment.

Willingness to be available for weekend and school holiday shifts.

The Council Employee Code of Conduct applies to this position.

Out of hours work during events (i.e. community festivals, ceremonies, and other public

celebrations)

Statement of key responsibilities and duties

The following key responsibilities may be modified from time to time to ensure the expected

outcomes are coordinated with Council's operational and corporate plans. The key

responsibilities of the position are:

1. Provide excellent customer service.

2. Operating the point-of-sale system to handle payment from customers.

3. Undertake balancing of till.

4. Stock control and re-stocking.

5. Assisting with always maintaining a clean facility.

6. Packing up Café, cleaning down equipment, sanitizing surfaces.

7. Food preparation as required.

8. Learn coffee machine operations.

9. Service provision for catering/events (tour busses, gallery openings, catering for

events)

Other relevant information

The selected applicant may be required to provide Winton Shire Council with a recent

photograph of the person, at the time of the person's induction, for the purpose of

creating a Winton Shire Council Employee Identity Card. Under (s138A) of the

Queensland Local Government Act 2009 the employee has a legal obligation to hand

any such identity card/s back to the employer within twenty-one days of termination of

employment, unless the employee has a reasonable excuse.

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HUMAN

RESOURCES Winton Shire Council

In the event of organisational change or restructure, Council may require employees to

undertake other roles for which they are qualified and capable of performing.

Authorisation

(This section to be completed with the successful applicant upon completion of the

recruitment process)

By signing this authorisation, the successful applicant acknowledges that they have read this

Position Description and understand the responsibilities associated with the position.

I,

accept the position of Hospitality and Catering Officer with the Winton Shire Council and the

details as outlined in the Position Description.

I have been given an opportunity to ask questions about the contents and I understand the

terms and conditions outlined in this document.

Signature: Date

Recruitment process

Candidates should lodge their applications in accordance with the directions outlined in

"How to Apply for the Position" below.

How to apply for the position

We invite you to lodge a formal application which MUST include a:

• Resume,

• Cover letter, and

Completed applications are to be forwarded to:

Shortlisting and interviews

The Shortlisting of all applicants will be undertaken by a Selection Panel within five (5)

working days after receipt of a completed suitable application. Interviews may be conducted

face to face, or via video-conferencing or tele-conferencing, depending on the location of

candidates and the technology available at the time.

Further information

For further information in relation to this position please contact Winton Shire Council, on

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