Program Support Officer

Why work for BEST?

As an employee of BEST, you can become part of our community-focused culture and contribute to the diversity of our company. Due to our status as a not for profit, public benevolent institution, we have the ability to offer our staff optional salary sacrifice arrangements. In addition to Above Award wages, we provide our valued employees with additional employee benefits including: 

• Optional flexitime arrangements (full-time employees)
• Optional 9-day fortnight arrangements (full-time employees)
• Learning and development opportunities, including optional traineeship arrangements
• Anniversary Leave
• Birthday Leave
• Option to purchase additional leave
• Discounts on gift cards and other purchases
• Employee Wellbeing Program; and
• Employee Assistance Program

About the Role:Join a dynamic operations team in this permanent position based in Tamworth. This position is full-time or part-time across 5 days for the right candidate.

As a Program Support Officer you will be responsible for providing high-quality administrative and customer service support, managing all incoming phone contacts and scheduling appointments. As the first contact for our customer base you will provide exceptional customer service to set the tone for our teams on the ground. This will include an ability to build rapport and resolve issues quickly. This is an exciting new role within our team, where your administrative skills will be imperative to ensure the compliance and legislative requirements of our industry are met. 

About You:Skills, Experience and Attributes:

• Excellent time management and organisational skills with the ability to multitask and manage competing priorities.
• Ability to persevere when faced with resistance; overcome obstacles and maintain a positive attitude and stable performance under pressure.
• Experience in a customer facing role and passion for providing exceptional customer service.
• Maintain accurate records in compliance with legislative, contractual, and organisational requirements.
• Excellent communication and customer service skills.
• Excellent time management and organisational skills with the ability to multitask and manage competing priorities.
• Demonstrated experience in meeting/exceeding targets.
• Ability to maintain professionalism and service quality under pressure.
• Proficiency in Microsoft Office, CRM Systems and phone systems.
• Understanding of contractual frameworks, privacy principals, and accurate record-keeping or willingness to develop knowledge.

Qualifications, Licences and Checks:

• Relevant qualifications in Employment Services and/or Community Services desired, but not essential.

• Current Driver's License (Class C or above).

• Working with Children Check (or willingness to obtain).

• Police Check (or willingness to obtain).

How to Apply:Click "Apply Now" and follow the instructions to upload the following TWO items: 

• Current resume- please include at least two (2) contactable work referees.
• Written OR video cover letter- please give us a brief overview of your previous relevant experience and include how your skills are relevant to this role.

You are welcome here. At BEST, we are committed to creating a diverse and inclusive workplace that proudly welcomes people from all backgrounds, including people with disability, people from diverse cultural and linguistic backgrounds, people from the LGBTQI+ community, and Indigenous Australians to our team. 

We are happy to adjust our recruitment process to support accessibility needs. If you require any reasonable adjustments or accommodations, please let us know in your application or via email to

For further information or to have a confidential discussion regarding this opportunity with BEST, please contact: 

Cal Eardley (HR Advisor):

 

OR 

Vanessa Carey (Team Leader Program Support Officer):

Applications close 20 October 2025 at 11.59pm

Tentative interview dates will be Wednesday 22/10/2025 or Thursday 23/10/2025.