APS5 ESM Administrator

• $86,624 - $93,253 (plus 15.4% superannuation)
• Ongoing and Non-Ongoing
• Work in an Inclusive and supportive workplace

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

The Technology Services Division has a new and exciting opportunity as an APS5 Enterprise Service Management (ESM) Administrator within the Agency ICT Services Branch.

The Agency ICT Services Branch supports all ICT systems and infrastructure including the primary business applications such as SAP CRM and Salesforce CRM.

The Corporate Applications Directorate is a brilliant team to work in. We play a critical role in the Agencies success, ensuring that several platforms and apps are maintained and secure. Our responsibilities span from enterprise grade contact centre solutions, ITSM tooling, SMS products, Board Paper Management apps, Form and survey capabilities and much more. There is a strong focus on delivering value and innovation to our stakeholders, by extension ensuring the scheme participants are at the centre of our decisions. Rest assured that your work here has a meaningful impact in people's lives.

Responsibilities include but not limit to:

• Assisting development of support processes for new features and enhancements while contributing and developing to technical knowledge base.
• Managing and configuring Jira projects, Jira Service Management, workflows, automations and permissions.
• Prioritising work items within work queue and supporting the level 1 ICT Service Desk by advising on diagnostic steps for supported applications.
• Supporting ICT Service Desk as a point of escalation.
• Implementing ICT change management processes.

The APS5 Enterprise Service Management Administrator is accountable under limited supervision to undertake moderately complex to complex ICT Services work. Legislation, policies, procedures, standards, methodologies and precedents guide the position.

The position is a team membership position and is accountable for organising their workflow and making independent decisions relating to an area of responsibility. The position will be required to provide policy advice within an area of specialisation with advice based on policies and legislation.

The APS5 Enterprise Service Management Administrator will be required to undertake specialist, technical, policy and analysis activities and tasks using available information where options are not always evident. It will be required to perform procedural, clerical, administrative and operational tasks that supports and contributes to NDIA's objectives to "build a world-leading National Disability Insurance Scheme".

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance
• Access to ongoing professional development and learning

While this role is ideally performed from Deakin, ACT, Surry Hills, NSW, and Geelong, VIC, Richmond, VIC, Brisbane, QLD, Perth, WA, however remote working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm Wednesday 9 July 2025 AEST.

If you have any questions, please contact Kylie Parker on or email [email protected].

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on or [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.

Candidate Pack - Word Opens in new window

Candidate Pack - PDF Opens in new window