Guest Service Agent

6 days ago

Petrie Terrace, Queensland, Australia Beetson Hotel Full time $60,000 - $90,000 per year
Front Office All Rounder (GSA)

Full-Time | Hospitality & Tourism | Front Office / Guest Services

Join a tight-knit, supportive Front Office team where you'll be recognised for your contribution — not just another number in the system.

We're seeking a motivated Front Office All Rounder to help drive guest satisfaction and support the smooth daily operation of our hotel's reception.


About the Role

As the Front Office All Rounder , you'll play a hands-on leadership role in ensuring every guest experience is warm, seamless, and memorable.

You'll support and guide the team, assist with training, and oversee daily processes while leading by example on shift.

Working closely with management, this role also involves liaising with the Night Audit team and assisting the duty managers to ensure operational consistency and strong guest service across all hours.


Key Responsibilities
  • Lead daily Front Office operations and support staff across all shifts
  • Deliver exceptional guest service and ensure efficient check-in, check-out, and billing processes
  • Motivate, train, and mentor team members to maintain high performance and morale
  • Liaise with Housekeeping, Maintenance, and Food & Beverage to ensure smooth communication and guest satisfaction
  • Handle guest feedback and resolve issues promptly and professionally
  • Uphold front office presentation, grooming, and communication standards
  • Liaise with Night Audit and perform Duty Manager coverage when required

About You
  • Previous experience as a GSA, Shift Leader, or Front Office Supervisor in a hotel environment
  • Strong communication, leadership, and organisational skills
  • Proven ability to handle guest enquiries and issues calmly and effectively
  • Proficient in hotel PMS systems (Opera, RMS, or similar)
  • Excellent attention to detail and accuracy in reporting and cash handling
  • Flexibility to work a rotating 7-day roster, including weekends and public holidays
  • RSA certification required
  • A proactive, team-focused approach and genuine passion for hospitality

What We Offer
  • A supportive management team that values initiative and growth
  • Career development opportunity for those ready to step up from a Senior GSA role
  • 50% off F&B + free parking and other additional perks
  • Ongoing training and exposure to broader hotel operations, including Duty Management
  • A close-knit, friendly workplace culture where your contribution makes a difference

How to Apply

If you're looking to advance your career in hospitality and join a property where your efforts are noticed and valued — we'd love to hear from you.

This is a Part-Time role working a spread of shifts over a 7 day roster; including week days, weekends and public holidays. To apply, please submit your application, current references, and a covering letter that clearly demonstrates your suitability for the position to:

Oliver Lusa

Rooms Division Manager

*Confidential enquiries and requests for further specific information about the role are welcome via email to Oliver.

*Only applicants with current rights to work in Australia will be eligible to apply for this role.

* We are not currently sponsoring.

*We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.

  • We’re Hiring

    2 weeks ago

    Petrie, Australia The OCD Guys Full time

    Love creating that _“wow”_ moment when guests walk into a spotless space? Join **The OCD Guys** and be part of a team that takes Airbnb cleaning to the next level. **About the Role**: We’re looking for reliable, detail-focused cleaners to service Airbnb properties across Brisbane, the Gold Coast, and surrounding areas. You’ll be responsible for...

  • Retail Manager

    4 days ago

    Raymond Terrace, Australia Hungry Jack's Full time

    **Retail Manager** **Hungry Jack’s - Raymond Terrace/Heatherbrae** **$75,000 + superannuation** **About Hungry Jack’s** Hungry Jack’s® is a franchise of the international Burger King Corporation. With over 440 stores in Australia and more than 20,000 employees, we are an iconic Australian brand, delivering quality products within the Quick Service...

  • Licensed Conveyancer

    7 days ago

    Raymond Terrace, New South Wales, Australia Carroll & O'Dea Lawyers Full time $100,000 - $120,000 per year

    About usCarroll & O'Dea Lawyers is a mid-tier law firm providing legal services for clients in the areas of Compensation, Personal Services, Community & Associations and Business. We specialise in litigation, advisory and transaction work across a broad range of areas of practice.Our firm has offices located in Raymond Terrace, Wollongong, Hobart, Sydney,...

  • Grounds & Maintenance Officer | PSC1028

    5 days ago

    Raymond Terrace, New South Wales, Australia Port Stephens Council Full time $63,606 - $68,979 per year

    A great lifestyle in a treasured environment, this is life at PSCThe opportunityNestled in the heart of One Mile, our award-winning Port Stephens Koala Sanctuary is seeking an experienced Grounds & Maintenance Officer to join their passionate team in maintaining our beautiful, natural environment.Surrounded by natural environment including nearby wetlands...

  • Chef Redland Bay Hotel

    1 week ago

    Broadwater Terrace, Redland Bay, Australia endeavour group careers Full time $60,000 - $80,000 per year

    Job Description Qualified Chef | Redland Bay Hotel | Dream big with usWe're on the lookout for a qualified, passionate, and experienced chef to join the kitchen team at the iconic Redland Bay Hotel. Sitting right on the waterfront, we offer stunning views, a vibrant atmosphere, and a loyal local customer base. Whether you're a seasoned chef looking for a...

  • Workspace Experience Associate

    1 week ago

    St Georges Terrace, Perth WA , Australia Hub Australia Full time $50,000 - $70,000 per year

    Company Description About Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000...

  • Workspace Experience Coordinator

    1 week ago

    St Georges Terrace, Perth WA , Australia Hub Australia Full time $60,000 - $90,000 per year

    Company Description About Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000...

  • Workspace Experience Associate

    1 week ago

    St Georges Terrace, Perth WA , Australia Hub Australia Full time $60,000 - $90,000 per year

    Company Description About Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000...

  • CME Operations Manager

    1 week ago

    St Georges Terrace, Perth WA , Australia Hub Australia Full time $60,000 - $90,000 per year

    Company Description About Hub Australia:Hub Australia provides premium workspaces, business networks, and services across 16 locations in Sydney, Melbourne, Brisbane, Canberra, Adelaide and Perth. Founded and headquartered in Melbourne, Hub has grown to become the largest privately-owned coworking operator in Australia, with over 150 staff and over 7000...

  • Assistant Manager

    7 days ago

    Broadwater Terrace, Redland Bay, Australia endeavour group careers Full time $60,000 - $90,000 per year

    Job Description Assistant Manager | Redland Bay Hotel The Redland Bay Hotel is more than just a pub it's a local institution, famous for its prime waterfront location and vibrant atmosphere spanning food, beverage, and gaming. We're looking for a passionate and experienced Assistant Manager to be the driving force behind our day-to-day success and help us...