Guest Service Agent

Full-Time | Hospitality & Tourism | Front Office / Guest Services

Join a tight-knit, supportive Front Office team where you'll be recognised for your contribution — not just another number in the system.

We're seeking a motivated Front Office All Rounder to help drive guest satisfaction and support the smooth daily operation of our hotel's reception.

As the Front Office All Rounder , you'll play a hands-on leadership role in ensuring every guest experience is warm, seamless, and memorable.

You'll support and guide the team, assist with training, and oversee daily processes while leading by example on shift.

Working closely with management, this role also involves liaising with the Night Audit team and assisting the duty managers to ensure operational consistency and strong guest service across all hours.

• Lead daily Front Office operations and support staff across all shifts
• Deliver exceptional guest service and ensure efficient check-in, check-out, and billing processes
• Motivate, train, and mentor team members to maintain high performance and morale
• Liaise with Housekeeping, Maintenance, and Food & Beverage to ensure smooth communication and guest satisfaction
• Handle guest feedback and resolve issues promptly and professionally
• Uphold front office presentation, grooming, and communication standards
• Liaise with Night Audit and perform Duty Manager coverage when required

• Previous experience as a GSA, Shift Leader, or Front Office Supervisor in a hotel environment
• Strong communication, leadership, and organisational skills
• Proven ability to handle guest enquiries and issues calmly and effectively
• Proficient in hotel PMS systems (Opera, RMS, or similar)
• Excellent attention to detail and accuracy in reporting and cash handling
• Flexibility to work a rotating 7-day roster, including weekends and public holidays
• RSA certification required
• A proactive, team-focused approach and genuine passion for hospitality

• A supportive management team that values initiative and growth
• Career development opportunity for those ready to step up from a Senior GSA role
• 50% off F&B + free parking and other additional perks
• Ongoing training and exposure to broader hotel operations, including Duty Management
• A close-knit, friendly workplace culture where your contribution makes a difference

If you're looking to advance your career in hospitality and join a property where your efforts are noticed and valued — we'd love to hear from you.

This is a Part-Time role working a spread of shifts over a 7 day roster; including week days, weekends and public holidays. To apply, please submit your application, current references, and a covering letter that clearly demonstrates your suitability for the position to:

Oliver Lusa

Rooms Division Manager

*Confidential enquiries and requests for further specific information about the role are welcome via email to Oliver.

*Only applicants with current rights to work in Australia will be eligible to apply for this role.

* We are not currently sponsoring.

*We appreciate the time you have taken to apply and the effort that goes into an application. Only those successful in gaining an interview will be contacted directly.