Sales Assistant

Position Title: Sales Assistant

Department:
Zoomlion Non-China Company - Australia and New Zealand Region

Reporting to:
Country Manager / Senior Sales Manager

Job Overview

We are seeking two dynamic sales assistants to support our growing sales activities in the Australia and New Zealand markets. As a key member of the sales team, you will provide comprehensive administrative, coordination, and customer support to our senior sales managers, ensuring the smooth and efficient operation of the sales process. You will serve as an important bridge for communication between customers and the company's internal departments, committed to enhancing customer satisfaction and assisting in driving the achievement of regional sales targets.

Main Responsibilities

1. Sales Administration and Process Support

• Handle the daily administrative tasks of the sales team, including but not limited to: preparing quotations, proforma invoices, sales contracts, and related correspondence.
• Assist in managing the Sales Funnel and Customer Relationship Management system to ensure the accuracy and timely update of customer information and transaction records.
• Track order status, coordinate with headquarters and logistics department to ensure timely production and shipment of orders.
• Assist in preparing sales reports, performance data analysis, and market information compilation.

2. Customer Relationship and Communication Support

• As one of the primary contact points for customers (including dealers, lessors, and end users), respond promptly to customers' daily inquiries (such as product information, price, inventory, order status, etc.).
• Assist in organizing client meetings, product demonstrations, and marketing activities, and be responsible for related logistics arrangements.
• Maintain and update the customer database, and regularly follow up on customer satisfaction.
• Accurately convey complex or strategic customer requirements to the corresponding sales managers.

3. Market and Competing Product Information Collection

• Assist in collecting industry dynamics, potential project information, and intelligence on competitors' activities, products, and pricing in the ANZ market (Australia, New Zealand).
• Monitor local industry media, tender invitation websites, and government project announcements, and screen valuable information for the sales team's reference.
• Initially organize and analyze the collected market information to form a brief report.

4. Marketing and Exhibition Assistance

• Assist in the preparation, proofreading, and distribution of Localization market materials to ensure they comply with the company's Brand Guidelines.
• Support the implementation of online and offline marketing activities, including the preparation, setup, and on-site support for industry exhibitions.
• Manage online order inquiries and lead distribution for local e-commerce platforms and local social media accounts.

5. After-sales Services Coordination

• Receive and record the customer's initial service requests and equipment problem feedback.
• As a coordinator between the customer and the company's after-sales service team, track the service progress, ensure that issues are handled promptly and effectively, and provide feedback to the customer.

Job Requirements

• Educational Background:
  Associate degree or above in business management, marketing, engineering or related fields.
• Work Experience:
  1-3 years of experience in sales support, client server, or administrative assistant. Preference will be given to those with experience in construction machinery, heavy equipment, automotive, or B2B industrial sectors.
• Language Proficiency:
  Fluent English (both written and spoken) is a must. Those with Mandarin communication skills will
  have a significant advantage
  , facilitating communication with headquarters.
• Skill Requirements:
• Proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook).
• Possesses excellent communication and interpersonal skills, and emphasizes client service.
• Excellent organizational skills and multitasking abilities, with a focus on details.
• Proactive, with problem-solving skills, and able to work in a fast-paced environment.
• Preference will be given to those with experience using CRM systems (such as Salesforce, etc.).