Customer Service Engineer

Job title - Customer Service Engineer  
Location – Sydney – with national Travel
Role benefits – Role benefits – Competitive Salary + Bonus + Benefits + holiday Company car, travel expenses, and more  

Partners in Discovery. Together, we achieve more.

About the role

We're looking for an experienced Customer Service Engineer to join our team in Sydney.

This is a great opportunity to join a market leader in a key customer-facing role. Our mission is to deliver the best customer experience possible, with a strong focus on quality support that helps our clients achieve their business goals.

You'll be part of a 17-member engineering team, supporting customers across Australia. Your responsibilities will include installation, troubleshooting, repair, and maintenance of advanced scientific and analytical instruments.

This role is ideal for a self-motivated, detail-oriented professional who thrives in a dynamic, service-focused environment.

What you will bring to the role:

• Install and commission complex scientific and analytical instruments, ensuring seamless setup from delivery to customer sign-off.

• Perform hands-on repairs and routine maintenance, ensuring optimal performance and reliability of equipment across a variety of applications.

• Troubleshoot technical issues both on-site and remotely, using diagnostic tools and expertise to resolve problems efficiently.

• Provide remote support and guidance to customers, minimizing downtime and maintaining high service standards.

• Maintain clear, proactive communication with customers, keeping them informed of progress, next steps, and resolution timelines.

• Collaborate with internal teams and escalate issues when needed to ensure swift, high-quality technical support and customer satisfaction.

About you:

• Relevant qualifications in Electronic or Electrical Engineering (Advanced Diploma or higher), with 2+ years' experience in technical or customer support.

• Strong hands-on technical skills, including experience with precision mechanics and the use of diagnostic tools and toolkits.

• Excellent communication and customer relationship skills, with a service-driven mindset and ability to engage across all levels.

• Proven ability to problem-solve, stay composed under pressure, and make sound decisions independently in the field.

• Strong organizational and planning skills, with the initiative to work both autonomously and within a team environment.

• Willingness to travel (50–60%) across Australasia; experience with XRF/XRD, other analytical instruments, and a radiation safety license (NSW or other) is a strong advantage.

Why you should join us:

• Be a part of an ambitious, fast-growing, international company with a friendly and inclusive culture. 

• Drive growth within a leading global organisation whose purpose is to work with our customers, to make the world a better place 

• Be a key member of our team in our amazing offices

• Gym discounts  

• Volunteering days and much more

#LI-CS2

About us - Malvern Panalytical, Micromeritics and SciAps. 
Together we are a powerful and highly complementary combination of market leading technologies. 

We are the toolmakers for the world's most innovative companies, academic institutions, and government laboratories. We are their partners in discovery.

Malvern Panalytical instruments analyze the chemical, physical and structural nature of materials, from proteins to polymers and semiconductors to minerals. Our leading technologies measure particle size, shape, concentration and zeta potential, biomolecular interactions and stability, elemental concentrations and crystallographic structure.

Micromeritics manufactures systems for the characterization of particles, powders, and porous materials for a wide- range of end markets including catalysts, chemicals, building materials, clean-tech and battery.  Our leading technologies measure surface area, porosity, density, adsorption and particle activity.

SciAps specializes in portable X-ray fluorescence (XRF), laser-based (LIBS) and near-infrared (NIR) analyzers to measure any element in any environment. SciAps is the Center of Excellence for our handheld instruments.
We have a global footprint with R&D and manufacturing sites in North America, Europe, and Asia.

We are more than 2,500 employees in a customer-focused organization with sales and service offices in 20 countries, all committed to delivering expert and responsive customer support.

Part of Spectris plc, a publicly traded FTSE 250 company, Spectris combines precision with purpose, delivering progress for a more sustainable world. Precision is at the heart of what we do – our leading, high-tech instruments and software equip our customers to solve some of their greatest challenges to make the world cleaner, healthier and more productive.

Malvern Panalytical, Micromeritics & SciAps
Your Partners in Discovery

Malvern Panalytical, Micromeritics and SciAps, part of the Spectris Group, are committed to a diverse and inclusive culture where everyone can thrive and achieve a fulfilling career. Changing the world isn't something you can do on your own, or with a single way of thinking; it takes a wide collection of experiences, stories, knowledge, and expertise. We encourage applications from underrepresented individuals and people with diverse backgrounds. Although we always select the most qualified applicant for each role and make all decisions without regard to race, sex, age, or any other protected class, we are an inclusive, equal opportunity organization that prizes diversity. Your unique perspective is important to us.