IKEA Co-Worker

4 days ago

Rhodes, New South Wales, Australia IKEA Rhodes Full time $45,000 - $65,000 per year

What you need to know

  • These roles are ​Permanent Part-time, with a variety of contract sizes available ​

  • As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts. You also have the availability to work 3 out of 4 weekends in a month (both Saturday and Sunday).

About these work areas

IKEA Food Co-worker

As ​an IKEA Food Co-worker​ your responsibilities will include, but are not limited to:

  • Ensuring your area is efficiently maintained in compliance with Food standards by keeping it clean, organised, attractive and inviting to provide a positive customer experience.

  • Food preparation, cooking, serving and customer service with a focus on food safety, controlling waste, and following production levels and cooking methods.

  • Processing dishes and maintaining the washing up area and machines whilst supporting and maintaining the cleanliness of the customer restaurant.

  • Active selling, cash handling, operation of ovens & fryers.

Fulfilment Operations Co-worker

As ​a Fulfilment Operations Co-worker​ your responsibilities will include, but are not limited to:

  • Picking, packing and checking of products in line with in-store and/or online customer orders within set KPIs.

  • Handing out Click & Collect orders, organising delivery and solving any order issues customers may have such as Delivery fails.

  • Actively contributing to highest goods availability by ensuring accurate replenishment of your assigned area to maintain stock levels and meet the needs of our customers.

  • Ensuring IKEA Standard Operating Procedures (SOPs) rules and guidelines are followed throughout the process to ensure the safety of both customers and colleagues.

  • Using different types of forklifts and machines to complete fulfilment operations tasks.

  • Storing, retrieving, replenishment and internal transportation of stock within the warehouse.

Sales Co-worker

As ​Sales Co-worker​ your responsibilities will include, but are not limited to:

  • Engaging and assist customers in understanding their needs and providing your knowledge on IKEA products and services to support their purchasing decisions.

  • Actively participating in selling products with a positive attitude and contribute to business goals and growth.

  • Maintaining a clean and organised sales area, ensuring all products are properly priced and fully stocked.

  • Building strong relationships with your team and other departments to promote a collaborative and inclusive work environment.

Customer Co-worker

As ​Customer Co-worker​ your responsibilities will include, but are not limited to:

  • Greeting visitors to IKEA by providing friendly, effective, and efficient information for customers.

  • Securing that all products passing through the entrance are paid for.

  • Supporting other areas of Customer Relations including resolving customer service issues, maintaining shopping tools (shopping baskets, trolleys, and yellow bags) and catalogues.

  • Supporting customers booking their home delivery and collecting their click and collect.

  • Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorization.

  • Handling cash and card payments in a reliable, efficient, accurate and friendly way.

  • Ensuring customers have a positive final touchpoint during the IKEA shopping experience.

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