Assistant Practice Manager

The Company

At ForHealth, we're committed to delivering quality, accessible healthcare across Australia. With 95+ medical centres and a network of 1500+ independent practitioners, we provide 8+ million patient consultations annually.

As part of the ForHealth, you'll be joining a progressive, values-led organisation that's shaping the future of healthcare. We're passionate about clinical excellence, investing in innovation, nurturing a strong and inclusive workplace culture, and, above all, ensuring exceptional patient care remains at the heart of everything we do.

The Role

We are looking for a Full time Assistant Practice Manager to join our amazing team in Maroubra, supporting the Practice Manager with the day-day general operations of running a busy multi-disciplinary medical centre.

Reporting directly to the Practice Manager, you will manage a busy front desk reception area and ensure quality patient care whilst supporting out team of GP's.

This role offers a fantastic chance to grow your career while shaping the future of a growing network of Medical Centres. If you are a motivated individual and passionate about operational excellence and team development, we certainly want to hear from you

Why Join Us?

• Career Progression: We want to encourage you to build a long-term career with ForHealth Group with countless opportunities to learn and grow. We want to hire you on the basis that you will be our next Practice Manager
• Top of scope practice: Enhance your skills joining a high performing team with opportunities to shape the future of the medical centre.
• Innovative Healthcare Model: Be part of an emerging and growing healthcare model, well-established in countries like New Zealand, the United Kingdom, with further investment recently announced by the Australian government.
• Competitive Pay: Earn above award rates.
• Work-life balance:  No overnight work, with plenty of opportunities to ensure you have a healthy work structure.
• Healthcare Leadership: Join the leading provider in this emerging part of primary healthcare with strong supportive leadership and a positive work culture.

Your Responsibilities

As a vital first point of contact for our Medical Centre team, you will play a central role in delivering exceptional service and ensuring smooth day-to-day operations. Your responsibilities will include:

• Create a Patient-First Culture: Foster exceptional customer service that puts patients at the heart of everything we do.
• Championing administrative functions, such as filing, data entry, and assisting the Practice Manager with a variety of operational tasks as needed.
• Champion Operational Excellence: Identify challenges and lead continuous improvement initiatives that elevate clinic performance and patient outcomes.
• Lead & Develop Talent: Support the Practice Manager in driving onboarding, and ongoing training, building a skilled, motivated team ready to deliver their best.
• Accountability for Opening and closing of the Centre, ensuring all procedures are followed for a safe and efficient start and end to each day.
• Building and maintaining positive professional relationships with patients, medical staff, and fellow team members, contributing to a collaborative and respectful workplace culture.
• Ensuring compliance with all organisational policies, procedures, and health regulations, upholding the highest standards of care and confidentiality.
• Performing general reception duties, including maintaining a clean and organised front desk, and ensuring a professional and supportive environment for all visitors.

About You

• Previous team leadership experience within a customer service role is desired.
• Ability to work well under pressure and prioritise competing workloads.
• Excellent written and verbal communication skills.
• Proficient computer skills. (Exposure to Pracsoft and MedTech is advantageous)
• Strong organisational and time management skills
• A passion for people and a personable approach
• Conflict resolution and problem-solving skills

What we offer

• Amazing healthcare perks which include:
• 20% off dental treatments for you and your family
• Health insurance discounts
• Fitness Passport – discounted gym benefits for you and your family
• 24/7 access to a national leading Employee Assistance Program (EAP)
• Health insurance discounts
• ForHealth Group braded uniforms provided.
• Free onsite parking at our medical centres.
• Ongoing training, development and support that includes a fantastic induction into our Medical Centre.
• Better work-life balance - No more night shifts