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Guest Experience
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Job description
Posted Thursday, 7 August 2025, 9:00 am
We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
About the Location
Ingenia Holidays Soldiers Point offers stunning sunsets on a picturesque peninsula, with beautiful beaches, waterways, and top local spots like Rick Stein's Restaurant and the Soldiers Point Bowling Club right at our doorstep. Guests can enjoy fantastic facilities including indoor and outdoor pools, a splash play area, tenpin bowling, bike track, playgrounds, tennis court, and a Jungle Bungle play centre.
About the Position
We are looking for a Guest Experience Officer to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.
This position is casual, with the potential for additional hours to be picked up during peak periods.
Responsibilities
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems
About You
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker
Culture and Benefits
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks... so come join the team and apply now We look forward to receiving your application. Please note that to be considered for this role you must be able to work in Australia and provide evidence of working rights. All employees of Ingenia Communities must undergo a National Police Check.
Job details
Pay type
Hourly
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Soldiers Point NSW 2317, Australia
