Technical Document Writer

The Role

The Technical Document Writer is responsible for developing high-quality documentation supporting various operations across a23. This includes creating policies, user guides, technical documentation, and external-facing content.

The role is key in improving the organisation's documentation standards and content management practices. The successful candidate will collaborate with internal stakeholders, including technical and business teams, to produce clear, consistent, and well-structured documents tailored to their intended audiences.

About a23

a23 is an Australian owned Systems Integrator headquartered in Canberra. We provide specialist ICT services across diverse technologies and are recognised as a valued strategic partner for Government and private sector organisations. a23 has grown to become a prominent strategic partner, focused on servicing the needs of small to medium-sized agencies to deliver quality outcomes through expert people, great relationships, and fit-for-purpose technologies.

Why work for a23?

a23 is a well-established Australian technology company experiencing strong growth, fueled by rising demand for our expertise in Cyber Security, Networking, Cloud, Data and AI, and Hybrid Cloud. We bring the agility and innovation of a start-up backed by the maturity, credibility, and delivery assurance of an established market leader.

Our teams deliver secure, scalable solution to government and enterprise client, blending deep technical capability with a client-first culture. Whether enabling AI-driven insights, transforming hybrid infrastructure, or securing mission-critical environments, a23 is trusted to deliver at a national scale.

We offer a flexible, hybrid working environment alongside a range of employee benefits. For more information, see Our Careers - A23.

Role responsibilities

• Develop and maintain a wide range of documentation, including policy documents, user manuals, technical specifications, and procedural guides in line with ISO standards.
• Translate complex information into clear, concise, user-friendly documentation for internal and external audiences.
• Collaborate with teams responsible for customer-facing materials to align messaging, tone, and format.
• Establish and implement documentation standards to ensure clarity, consistency, and compliance with organisational style guides.
• Maintain document version control and ensure timely system and product lifecycle updates.
• Configure, publish and manage documentation within SharePoint Online and other content management platforms.
• Work closely with project managers, subject matter experts (SMEs), and technical staff to gather and validate information.
• Ongoing contribution to a23 Quality Management System through development and maintenance of Standard Operating Procedures (SOPs), workflows, guidelines and troubleshooting practices.
• Contribution to the progression of the a23 strategy through participation in individual, Practice and a23 objectives.
• Positive contribution to the a23 culture, underpinned by behaviour aligned with the a23 Values.
• Professional conduct and leadership of oneself to contribute to enhancing the reputation of a23.

Essential Criteria

• Strong experience producing a diverse range of documentation types for both internal stakeholders and external audiences.
• Proven experience working with SharePoint Online, including configuration, document publishing, and permission management.
• Demonstrated ability to uplift documentation standards, ensuring accuracy, clarity, and alignment with corporate guidelines.
• Excellent written communication skills with the ability to tailor content to technical and non-technical audiences.
• Strong organisational and time management skills with a keen attention to detail.

Technical Skills and Tools

• Microsoft Office Suite (Word, Excel, PowerPoint)
• SharePoint Online
• Microsoft Teams
• Familiarity with document control systems or content management systems (CMS) is desirable.

Preferred Qualifications and Experience

• Prior experience in a technical writing or documentation role within an IT or professional services environment.
• Understanding of information architecture and user-centred documentation principles.
• Ability to manage multiple documentation streams and work across various projects concurrently.

A23 Policy Handbook and Mandatory Training

On commencing with a23, all employees and subcontractors are provided with the a23 Policy Handbook and asked to acknowledge their understanding and commitment to adhering to its policies. All employees and subcontractors are also assigned a suite of mandatory training that is required to be completed on an annual basis. All a23 workers are to take all reasonable care of your own health and safety and ensure that your actions do not adversely affect the health and safety of others.

A23 is an equal opportunity employer committed to a diverse, inclusive, healthy and safe work environment. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and neurodiversity. We invite people of all backgrounds and identities to submit their application. Applications are strongly encouraged from the Aboriginal and/or Torres Strait Islander, LBGTQIA and neurodivergent communities.