Senior Customer Success Manager

About Us

Automic Group brings together modern purpose-built technology with a dynamic and experienced team to tailor solutions for companies and funds to understand, engage and manage their investors. We provide a cloud-native single registry, employee share plan and board management platform, and professional services including company secretarial, ESG, accounting and finance, and investor and media relations.

Today, over 1,400 ASX listed and unlisted clients trust Automic's 250 employees to manage their registry, investor and board requirements – and Automic is ranked number one on the ASX by number of companies serviced, with 750 listed clients. In the past two financial years, Automic has won 50%of IPOs and 70% of listed companies who have switched registries.

Our culture is innately entrepreneurial, comprising people who thrive in an atmosphere where ideas, actions and initiative are encouraged. Our core values, Customer Success, Ambition, Equality and Team are at the foundation of who we are and how we operate.

The Opportunity

We're looking for a
Senior Customer Success Manager
to join our growing team. In this pivotal role, you'll manage a portfolio of ASX clients, delivering exceptional service and driving long-term partnerships. You'll act as a trusted advisor on shareholder governance, registry, and market-related activities — ensuring every client experience reflects Automic's standard of excellence.

This is a great opportunity for a customer-focused professional with strong commercial acumen and a passion for the corporate markets.

What You'll Do

• Manage a portfolio of key clients, ensuring exceptional service delivery and retention.
• Lead onboarding for new clients, setting clear expectations and service standards.
• Proactively identify opportunities for cross-selling and revenue growth.
• Partner with internal teams to deliver seamless client experiences and process improvements.
• Provide guidance on registry and shareholder governance matters using your regulatory knowledge.
• Contribute to business development initiatives and platform enhancements.

What You'll Bring

• 3+ years' experience in share or fund registry, or corporate markets.
• Prior experience working with ASX200 clients.
• Proven ability to manage complex, enterprise-level client relationships.
• Strong understanding of the Corporations Act, ASX listing rules, and related regulations.
• Commercial mindset with experience in renewals, cross-selling, and stakeholder engagement.
• Excellent communication and relationship management skills.
• Proficiency in CRM systems (HubSpot experience highly regarded).

Why You'll Love It Here

• Work with Australia's market leader in registry and investor services.
• Be part of a collaborative and high-performing team that values innovation.
• Career growth opportunities in a rapidly expanding business.
• Hybrid working model and a supportive, values-driven culture.

Diversity & Inclusion

Creating a workforce that actively embraces
diversity, inclusion, and a sense of belonging
is key to our success. We believe in treating everyone fairly — removing barriers, striving for equity, and embracing diversity are woven into our values and behaviour.

We actively encourage team members from
all backgrounds, abilities, and communities
to join Automic. We are committed to providing a
work environment that enables everyone to thrive
, whatever their circumstances.

About Great Place to Work

Automic Group has been officially recognised as a "Great Place to Work" An overwhelming amount of the Automic team agree that this is a great place to work, highlighting that we're on the right path when it comes to our overarching objectives.

Automic Group has been officially recognised as a
"Great Place to Work"
.

Great Place to Work is recognised worldwide as the
gold standard for identifying and recognising great workplace cultures
.

They partner with more than 10,000 organisations across 60 countries to help build high-trust work environments. Since 1992, they have surveyed over 100 million employees worldwide, using these insights to define what makes a great workplace:
trust, care for communities, and valuing people
.