Customer Service Representative
16 hours ago
We are looking for an additional energetic customer service person to compliment our team. We are a B2B wholesaler and importer of high quality food and ingredients with over 22 years experience and clients throughout Queensland. We specialize in boutique and unique Australian and Imported food products. Customers include breweries, cafes, supermarkets, hotels, restaurants and much more. With a big emphasis on long term customer relationships you will work in with a team that aims to enhance customer experience and create seemless interactions.
What you'll do:
- Onboard customers and leads into our systems
- Make customer sales and service contact calls
- Answer and direct incoming phone calls
- Enter customer orders
- Resolve customer complaints with empathy and practical solutions
- Rebook missed services efficiently and accurately
- Monitor and respond to shared mailbox communications
- Book and update scheduled services and freight bookings
- Ensure customer records are up to date with new information
What you'll need:
Essential:
- Experience with Office 365 (Word, Excel, Outlook)
Desirable:
- Previous customer service experience
- Knowledge of Salesforce, Shopify or similar CRM systems
About you:
You're someone who thrives in a fast-paced environment and genuinely enjoys helping others. You're reliable, safety-conscious, and able to work both independently and within a team. You also bring:
- Strong customer service focus
- Patience and resilience under pressure
- A solid work ethic and strong attendance reliability
- High attention to detail
- Self-motivation and initiative
The must-haves
- Must be legally allowed to work full time in Australia
- Be 18 years of age at a minimum.
- Availability to work Monday to Friday between 7:00 am to 3:30 pm.
Job Type: Full-time
Pay: $65,000.00 – $75,000.00 per year
Benefits:
- Employee discount
- Employee mentoring program
- Free drinks
Work Location: In person
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