ITC Engineer

𝗪𝗘'𝗥𝗘 𝗛𝗜𝗥𝗜𝗡𝗚
: ITC ENGINEER

Location: Chinchilla, Queensland, Australia

Employment Type: Full-time, Onsite, Morning shift

Experience Level: 6+ years

𝙄𝙈𝙋𝙊𝙍𝙏𝘼𝙉𝙏: 𝙊𝙣𝙡𝙮
Australian
𝙡𝙤𝙘𝙖𝙡𝙨 𝙤𝙧 𝙋𝙍 𝙝𝙤𝙡𝙙𝙚𝙧𝙨 𝙘𝙖𝙣 𝙖𝙥𝙥𝙡𝙮

Qualifications and Education Requirements

• Bachelor's Degree in IT or equivalent professional experience
• 2–7 years of relevant IT Helpdesk or Support Engineer experience
• Technical certifications such as Microsoft Certified Associate (Client Operating Systems), MCP, or equivalent preferred
• Completion of ISI Inductions

Technical Skills

• Proficient in diagnosing and resolving hardware, software, and network issues across Windows 10/11 and macOS environments
• Strong knowledge of networking (IP, DNS, DHCP, TCP/IP, VLANs, VPNs, firewalls) and enterprise LAN/WAN setups
• Experienced with Microsoft 365, Google Workspace, ServiceNow, and remote support tools (MSRA, Intune, Device Management)
• Skilled in Active Directory, Microsoft Cloud Entra, and Office 365/Exchange administration (accounts, permissions, mailboxes)
• Capable of installing, configuring, and maintaining desktops, laptops, printers, peripherals, and Dell/file servers
• Familiar with compliance standards (ISO, GDPR), antivirus management, and enterprise AV/mobile device support
• Effective collaborator with internal IT teams and able to perform hands-on hardware setup and movement

Process and Procedure Skills

• Incident Management:
  Log, categorize, prioritize, and resolve incidents efficiently while minimizing business disruption
• Request Fulfillment:
  Process service requests (password resets, software installations) accurately and on time; manage joiner, mover, and leaver procedures
• Problem Management (Awareness):
  Identify recurring issues, support root cause analysis, and maintain documentation for known errors
• Knowledge Management:
  Utilize and contribute to knowledge bases; encourage self-service and consistency in support
• Change Enablement (Awareness):
  Understand service impacts of changes and follow escalation protocols
• Service Level Management:
  Work within SLAs and prioritize tasks based on business impact
• Communication and Collaboration:
  Coordinate with IT teams and stakeholders; keep users informed throughout the request/incident lifecycle
• Continual Improvement:
  Identify and propose process improvements and contribute to feedback initiatives
• Service Desk Functionality:
  Serve as a single point of contact for users; ensure professional and consistent support interactions

Interested? Kindly send your CV here:

Looking forward to meeting you