Concierge / Guest Services

3 days ago

Melbourne, Victoria, Australia LUXICO Full time $60,000 - $80,000 per year

Concierge / Guest Services
| Melbourne (Flexible Hours - Casual / Contractor Role)

Choose your own hours Are you a people pleaser and a problem solver with the ability to juggle a million tasks at once? If you inspire confidence and can earn the trust of high-end VIP clients and guests, and have a supernatural ability to think on your feet, this is the job for you.

LUXICO is looking for customer service professionals to join our Concierge team in Melbourne. This is a casual/contractor role, offering flexible work hours and generous remuneration structure with incentives for service excellence.

As the heart of our business, you'll never miss a beat, checking in guests at luxury properties, troubleshooting any issues that may arise during their stay, inspecting homes after check out and coordinating the preparation of new luxury homes to get them 'guest ready' when their owners go away.

Like limbo professional, you will bend over backwards to make every guest feel special, without exception. If you love to smile and live to serve, this is the job for you.

You'll be joining a market leading organisation that is rapidly expanding across Australia. Opportunities to grow with our business abound for great people with great attitudes.

If you are a self-motivated service professional and would like the chance to expand your skills in a fast paced, fun environment, please apply without delay.

Requirements

·      You love to make people happy and nothing is too much trouble

·      'Follow Up' is your middle name

·      A keen eye for detail

·      Sound judgement, even under pressure

·      Exceptional communication skills

·      You can prioritise and know when to delegate

·      You'll need your own car to zip from property to property

What you'll do

  • Assist guests to plan their stay
  • Prepare properties for guests adding all the little Wow Factors that make Luxico stand out as the market leading luxury accommodation provider in Australia
  • Meet and greet guests
  • Troubleshoot property issues during guest stay
  • Develop and nurture relationships with clients and guests
  • Manage all aspects of the client 'Guest Ready' process for the set up of new properties, including the development of guest information manuals and administration
  • Entry and exit, and routine inspection reports
  • Facilitate concierge services and special guest requests
  • Coordinate maintenance, utility accounts and tradespeople as needed to resolve issues
  • Develop online knowledge base and FAQs for new homes
  • Chase down guest reviews, collect and collate feedback from all guests and clients

What you'll get

·      Competitive remuneration structure with the opportunity to earn bonuses for each guest managed

·      The ability to pick and choose your own hours

·      Responsibility to make autonomous decisions

·      Flexible and fun company culture

·      Career progression - we're going places, and we need great people to help us get there

About LUXICO

LUXICO is unlocking the doors to Australia's most beautiful designer homes whilst their owners are out of town.

Our service provides guests with the opportunity to stay in amazing spaces while our landlords earn a great income while they're away.

All Luxico homes are centrally located, high-quality properties fully equipped with 5-star linens, towels, luxury toiletries, gourmet welcome hampers, free Wi-Fi and all the essential items.

Luxico's Concierge Team is on hand to assist with airport transfers, grocery deliveries, catering, extra cleaning and anything else guests might require.

To apply, email

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