Service Alerts Optimiser

3 days ago

North Sydney Council, Australia nbn Full time $60,000 - $90,000 per year
Job Expectations

A fantastic opportunity has presented itself for a Service Alerts Optimiser reporting to the Delivery Manager, Service.

A bit about your role

As a Service Alerts Optimiser, you'll be right in the middle of the action, keeping our operations running smoothly by monitoring dashboards and responding to alerts that signal risks to compliance, appointments, and work order completion. You'll use your skills in planning, scheduling, and dispatch to stay ahead of issues, making smart decisions or escalating when needed.

You'll work closely with field teams, helping to keep technicians safe during hazardous conditions, and managing high-profile escalations with confidence. Whether it's re-routing jobs, answering dispatch queries, or spotting patterns that help us improve, your insights will make a real impact every day.

A bit about you  

You're a natural communicator who thrives in fast-paced environments and enjoys working collaboratively to solve problems. With strong customer service instincts and a proactive mindset, you're quick to spot risks and confident in juggling multiple priorities.

The successful candidate will ideally have experience in telecommunications, field operations, or schedule and dispatch is a plus, and you're comfortable navigating technology and systems to get the job done.

Life at nbn

To be part of nbn is to be part of something bigger. There's so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia's best fibre infrastructure into homes and businesses, plus places and things, everywhere. We're continuing to create Australia's network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don't hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity and applications will close at midnight on Friday, 14th November.

Worker TypePermanentTime TypeFull time

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