Data Center Customer Operations Engineer II

Who are we?

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

An entry-level opportunity is available for TAFE graduates, offering a role that involves working in 24/7 shifts to cater to the diverse needs of customers. The position provides full training and onboarding, ensuring that all responsibilities are thoroughly taught and developed. This comprehensive training program equips graduates with the necessary skills and knowledge to excel in their role. With a focus on meeting customer requirements, this position offers a dynamic and challenging environment for TAFE graduates to kickstart their careers.

Key responsibilities: (all of which employees will be trained in)

• Install and configure network devices which include rack and stack of equipment such as routers, servers, switches, and firewall of different brands such as Cisco, Juniper, F5, Super micro, HP, Microsoft, and Oracle etc.
• Install software updates and security patches for customer equipment
• Install cross-connects Unshielded Twisted Pair (UTP) and Fiber and patch cables
• Provide remote technical support via phone call, email communication, web application (Cisco WebEx and Team viewer) etc. for emergency network outages and troubleshooting of network equipment, switches, and servers
• Monitor network activities such as alert reports, error reports and network performance statics; report to ensure uptime and efficient resolution of issues
• Assess and recommend customers of a better way to enhance network operations and integrated hardware/ software
• Prepare and maintain documentation of customer network inventory, troubleshooting procedure and resolution to the issues
• Maintain proper record of work operations, events, and logs to produce concise reports to company management
• Upgrade network equipment such as fan, Dual In-Line Memory Module (DIMM), motherboard, Small Form-factor Pluggable (SFP), Redundant Array of Independent Disks (RAID) controller, blade servers, hard drive etc.
• Perform tape backup to protect important customer information
• Perform layer three ping and traffic testing using JDS Uniphase (JDSU), Optical Time Domain Reflectometer (OTDR) to locate fault on fiber network
• Advanced usage of Fluke Network testers for certifying Unshielded Twisted Pair (UTP) and fiber cables
• Supports the operations and security and critical facilities personnel team for breaks or other activities, when necessary

What we are looking for:

• Technical aptitude and ability to complete all training and onboarding
• Commitment to teamwork and collaboration, including participation in 24/7 roster including 12 hour shifts
• Positive attitude and willingness to continually learn and evolve in the role
• Completion of TAFE NSW certification in IT or Telco related course
• Hands-on experience or and understanding of fiber optics
• Customer service experience will be highly regarded
• Ability to attain and maintain NV1 Security Clearance (some sites have Customer requirements where we need to have Australian Citizens)

Benefits of the role:

• Full-time, permanent role with a Global Data Center industry leader
• Salary package including annual performance-based bonus and private healthcare or health allowance.
• Close to transport links via Bus or Train and free onsite parking available
• Access to wide ranging financial, wellness and company benefits and various Employee Assistance programs.
• Working environment offering defines career development path in the Customer Operations Engineering or wider teams
• Continued development and training opportunities onsite and with access to the Equinix Global Operations Academy

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.