IT Service Desk Coordinator

This is a fulltime permanent position.

The City of Port Adelaide Enfield (PAE) is a welcoming, liveable City: made by people.

PAE acknowledges that we are on the traditional country of the Kaurna people of the Adelaide Plains. Their cultural heritage, beliefs and relationship with the land are of continuing importance today.

We work Better Together to deliver meaningful outcomes, we Grow & Improve our work every day, to ensure we Make a Difference for our community. Our organisational values underpin our constructive culture and our vision for PAE is a welcoming, liveable city, made by people.

With a diverse population of 139,000 residents, including families who have lived here for generations and more than a third of residents born overseas, we celebrate our differences while working together to create a dynamic, thriving, and connected city.

You will be part of a team that values equity and belonging, participation, sustainability, integrity, and transformative action. Our goal is to foster a workplace culture that is fair, equitable, discrimination-free and safe for everyone. Your contributions will directly impact our goals of creating a thriving community, developing a prosperous economy, establishing a clean and green city, and building places for people.

Diversity at the City of PAE means a workplace where individuals are recognised, respected, and engaged in ways that develop and harness everyone's strengths. We provide excellent working conditions with job security, flexible working arrangements and support for professional development.

We're on the lookout for an experienced and proactive IT Service Desk Coordinator to lead our frontline IT support team. This role is ideal for someone who thrives in a dynamic environment, is passionate about service delivery, and wants to make a real impact through thoughtful leadership and smart process improvement.

Key responsibilities of the position include:

• Lead and support a small team, including providing clear direction, feedback, and having constructive conversations when needed.
• Identify opportunities to improve systems, processes, and tools — and take the initiative to implement them.
• Take ownership of tasks and ensure they're seen through to completion.
• Keep your leader and internal customers regularly updated on the status of requests and tasks.
• Communicate clearly and respectfully with people at all levels — avoiding unnecessary technical jargon and fostering a supportive environment.
• Be a reliable, team-first contributor who enjoys sharing knowledge and helping others grow.

The successful applicant will have:

• A qualification in ITIL or related discipline is essential.
• Hands-on technical experience, with at least three years' experience in a service desk or IT support role troubleshooting technical issues across various platforms and systems.
• Experience with Microsoft Windows servers & associated tools, Azure Active Directory, Microsoft Office environments including M365, server & network hardware, VMware, MECM/SCCM, Intune, and Crowdstrike will be highly regarded.

More information can be found on the Position Description located below.

This is a Level 5 position which has a current salary range of $103,808 - $108,496 (plus Super).

Confidential enquiries can be directed to Ros Pridham on

To apply, simply complete the application process by clicking the 'Apply' button and attach your cover letter and resume.

Applications close 5pm on 13 July 2025.

The City of PAE values diversity and inclusion and we encourage Aboriginal & Torres Strait Islander peoples, women, people living with disability, young people, LGBTIQ people and people from culturally and linguistically diverse backgrounds to apply.

We are committed to providing an accessible and inclusive workplace. We welcome a discussion around any workplace adjustments you may require.

#bettertogether #growandimprove #makeadifference

• Benefits of Working at APE
• IT Service Desk Coordinator - Position Description