Quality Lead

About the AMS Group

The Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions – from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We're the team that keeps people and businesses moving safely. And we're backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT).

The mobility sector is a dynamic and fast-evolving market sector. With innovation in the automotive and energy storage spaces, the AMS Group through its businesses – Assist Australia, ChargeFox, and Club Assist – is leading the charge in this exciting market.

From keeping people on the move to creating a sustainable future for all, your work across the AMS Group matters. We're innovating, growing and driving positive change for our partners and customers.

Assist Australia
provides automotive customers with wholesale roadside assistance, collision assistance and connected car emergency calls through the support of a national call centre team. Assist Australia supports about 2.7 million vehicles with roadside assistance.

AAA Travel and
AMS Rewards
procures and manages national rewards and benefits for mobility club members from retail discounts to insurance offerings, and with a reach of about 70% of Australian households.

ChargeFox
is Australia's largest and fastest-growing EV charging platform managing thousands of charging sessions across regional and national charging networks. ChargeFox partners with government, rental and company fleets to keep EV drivers on the move.

Club Assist
is one of Australia's largest automotive battery service providers. Club Assist offers end-to-end battery programs for mobility club partners and automotive retailers, delivering to every corner of Australia, as well as roadside assistance services. Its extensive battery range, including lead acid and lithium products, covers automotive, recreational, home and commercial applications.

The Role

Reporting to Head of Digital Products and Applications, the Quality Lead is responsible for the driving and delivery of quality assurance across AMS's suite of digital platforms, including Salesforce, NetSuite, Microsoft Dynamics 365 and custom applications.

This role will design and embed QA frameworks, ensure effective test coverage and drive quality throughout the SDLC at AMS. The QA Lead will manage QA processes for both project delivery and ongoing platform optimisation, ensuring AMS delivers high-quality, reliable digital products that scale across customer segments and end users.

Key Responsibilities:

Test Planning & Execution

• Develop and manage test strategies, plans, and scripts across platforms.
• Coordinate and execute system, integration, regression, and performance testing across strategic initiatives.
• Ensure appropriate coverage across functional, non-functional, and cross-platform testing.
• Manage test data, environments and release readiness.

Driving and Delivery of QA in the organisation

• Establish and own the QA strategy, framework, and best practices across all delivery streams.
• Define and implement test processes aligned to AMS's delivery model.
• Champion quality throughout the SDLC, embedding QA from backlog refinement through to deployment.
• Introduce and maintain test automation where appropriate.

Cross-Functional Collaboration

• Work closely with Business Stakeholders, Delivery Lead and Developers to ensure clear acceptance criteria and testability.
• Partner with business stakeholders to support User Acceptance Testing (UAT).
• Collaborate with the platform and functional leads to align QA with solution design and integration standards.

Governance & Continuous Improvement

• Define quality metrics and report regularly to leadership.
• Drive continuous improvement of QA processes and tools.
• Ensure compliance with AMS's security, privacy, and regulatory obligations.
• Mentor and upskill delivery teams on QA best practices.

About you

• Proven experience as a QA Lead or Senior QA Engineer with proven experience in complex, multi-application environments.
• Strong knowledge of QA methodologies, tools and processes
• Experienced testing in Salesforce and, if possible, NetSuite, D365 and integrated systems or similar enterprise platforms.
• Strong understanding of APIs, integrations, and data validation.
• Experience introducing test automation frameworks.
• Excellent problem-solving, communication, and stakeholder engagement skills.
• Ability to manage QA across multiple concurrent delivery streams.